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"Lovely room and location "

"Fantastic room the Indulgence and good breakfast "

"Ideal stopover for T5, plus the kids loved the bunk beds."

"Overall, a really pleasant stay. The room was clean, tidy, and well put together. A second pillow would have made it even more comfortable, but everything else was great. The restaurant was clean and well maintained, and the staff were efficient, helpful, and welcoming."

"Parking was very limited. Spaces were being used by Parking Company and not available to the guests. Property is inadequate for modern use."

"Normal level of service provided "

"Just home from the most amazing five days here. The hotel is spotless and the staff all smiles,. My grandkids loved the warm swimming pool, the outdoor gym and the playground. The grounds are wonderful kept, full of mature trees, a war memorial and a pretty fountain. And that's before you get to the front of the hotel. The breakfasts blew us way, and our one evening meal was delicious. "

"The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure. "

"Clean room"

"The staff was extremely helpful and friendly"

"The bed was far too hard"

"The hotel is being upgraded but the service was exceptional - there was an issue pre-stay with our room due to the ongoing upgrades and they more than rectified it. That’s how customer service should be - well done! Family of 4 stayed - we will be back. Can’t wait to see it once everything is finished. "

"Terrible customer service, property is nice, upper management customer service is poor "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"Love there spa but hrs of opening terrible needs to stay open at least 10"

"Excellent all round "

"The breakfast was ok but not the best."

"I chose to stay here as I had a flight the following morning at Heathrow. It was the ideal location, with parking and right next to the Thames, walking distance from the Magna Carta. However what I didn’t factor in was the size and number of guests. Having stayed the previous night in a small 5* hotel, I found the noise and crowds rather overwhelming "

"Great location and vibes"

"We stayed here for our wedding anniversary and from booking to departure, I couldn’t ask for any more. The staff added personal touches and were very attentive. Would highly recommend the Butler’s tour for a background into the history of this amazing house "