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"Carpets and famous wine tower in need of a refresh but still an excellent solution for travellers. The bar and restaurant staff are 5* friendly and efficient "

"Great room but a little expensive but I guess they have the monopoly being so Close by Breakfast was good also plenty choice "

"As a regular visitor to Down Hall, it was another much enjoyed experience. "

"Muy tranquilo y comodo"

"all staff work in the bar are so lovely"

"food service was terrible. took an hour in half to get kids breakfast"

"The room was clean."

"Never ate the breakfast. Room was clean. Staff was fine. Nothing extra great or extra bad. "

"I have to pay for parking Not happy"

"Clean room. Staff lovely and spacious room. Very comfortable bed "

"No water to purchase, gym staff were rude, room was lovely, communal areas look tired "

"No where to park for drop off, being so close to the airport, there are double red lines everywhere. We hope we dont get a £100 parking charge!!"

"Very clean and convenient to airport. Great shuttle "

"The mattress was heavily mouldy and in a very poor condition. The air in the room was terrible, with a strong and unpleasant smell. On top of that, the staff were unfriendly and not polite at all. Overall, it was a very disappointing experience, and I would not recommend this place."

"Good choice if you need to go to Southend. Location is great. Friendly and professional staff. Small but nice bar. Recommended "

"Absolutely fantastic!!!!!!! staff were amazing spa treatment area girls were amazing, a massive thank you to them THANK YOU !!!!!! Amazing!! The restaurant staff were amazing The food was almost Michelin star and I would highly recommend this resort. The whole experience for us as a couple was five stars and I will be going back shortly"

"Excellent welcome, and the staff were really friendly and helpful. Breakfast was great, the toaster is amazing! I thoroughly enjoyed my stay there. Super convenient, as I was on a course at the university that weekend."

"From my arrival to my departure, this stay was excellent. Every member of staff I encountered was friendly, informative, professional and welcoming. The room was spotless and had everything I needed. The location of the hotel is excellent, and the receptionist recommended a couple of places to visit. I will definitely use this hotel again"

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