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"Contaced the front desk twice to say the aircon wasnt working and the room temp was going up, ended at 26c... never had oneone come and look/ fix. Bit as important the tv didn't work either. When your paying £190 for one night and we are in a heatwave not very happy!"

"Quite booring hotel and there was empty beerbottles under the bed wich tells me the cleaning wasn´t that great. "

"Decent hotel, not as close to Stanstead as initially expected, but there is a very handy regular shuttle bus to and from the airport. Only downside is that the rooms are very noisy, you can definitely hear what sounded like planes taking off well in to the night."

"Great value, clean, quiet, friendly, good food with reasonable portions - definitely will stay again before a early flight."

"We had no towels or fan in the room as the room was so hot with no a/c .. reception staff was helpful, but these items should have been in room already"

"Overnight stop for early Stansted flight, great location reasonable price and friendly staff, would stay again, bathroom floor had dry powder, maybe new floor had been laid, and hadn’t been cleaned properly, besides that comfy bed and staff friendly"

"It was a lovely relaxing stay!"

"The rooms are clean but lack basics. No water in the rooms. You cannot get food after 10pm. The jacuzzi is designed to kill you. There is so much chlorine it feels like a gas chamber. Its awful. Its supposed to be relaxing but you leave crying. The sauna and steam rooms are great. The swimming is good and perfect temperature. I asked one of the staff to reduce the amount of chlorine but she just said its not my job. She looked like the cleaner. The lady at the spa Danielle was just great. She...

"Nice stay. Staff were very helpful."

"Car park additional payment a big negative so will always go premium on first as no charge there"

"The hotel was alright but charging nearly a tenner to park in their own car park is a joke. Good breakfast albeit another £30. Had to spend nearly the room cost again to park and eat. Could have got somewhere much nicer if I wanted to spend over £100 and eaten and parked for free. Wouldn't come again"

"My room and sheets and towels were spotless, check in and out was very easy and it was lovely to have air con during the heatwave!"

"First room I was issued was very dated and filthy. Stains up the walls and all round in poor condition. I was moved to another room after complaining which was much better, however starting to show its age. Staff however really need to learn how to smile. Unfriendly vibes from all but one team member."

"Good value for money. Large rooms. No parking though."

"Good"

"Having stayed on one of hottest days of year the air conditioning in bedrooms was extremely welcome and efficient. I thought uk king size beds would be standard in hotels. Not used to a double bed but it was clean and comfortable. Bathroom spotless but struggled to access the shower over bath as you had to step in onto slope at end of bath. If you have even a minor disability then try to get an accessible room.. The pool was a good size and well maintained as was gym. Good sized pool towels....

"Nice location decent room but Tv is a lil dated and control was slow. The portion size food wise was a bit of a let down for me but it was decent. It may be one of the better/best hotels in the area."

"We stayed in the main building where is obvious it is under renovation, (should probably be disclosed when booking). The room was spacious with a lovely big bed, issue was it was nearly 30° when we stayed and there was no air con in the room just a dusty tower fan and a window that only opened a jar. Also the lighting in the room is poor, I had to put a flash light over the 1 full length mirror to do my make up to go out. When we arrived at the hotel check in was easy enough but it is at 4pm...

"Lovely stay as usual but aircon unit very noisy"

"Absolutely gorgeous room and friendly, helpful staff. Delicious breakfast. Lovely grounds and easy walk to the university campus. Would definitely stay again when in the area :)"