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"The staff were absolutely lovely"

"Very clean, calm room. Perfect for our overnight stay."

"The hotel is situated in a nice rural location easily accessible from the M5 and close to the main towns of Worcestershire. I would characterise it as a gastro-pub with rooms rather than a hotel. There was some disappointment that my allocated room was completely different to the room photo on Expedia which had French windows. My room was an attic with skylights. It had unusual dimensions. A small bedroom and massive bathroom. The public areas needed refurbishment. The carpets in the public...

"The Malvern is a hotel run around a health club and spa. The best feature is its restaurant which is modern and serves good food. The spa itself has a nice and warm indoor / outdoor pool but the facilities are dated and tired. The rooms are very tired, think 1970’s travelodge, and in desperate need of an upgrade. Staff pleasant."

"We stayed here one night whilst on our hiking trip. The location of the property is literally on the trail, so it allows you to split the hike trail intro two days. However, there are no shops nearby, only a petrol station which closes at 8PM. We booked a cosy room. The room itself was fine, clean, however we did notice quite a few spiders about in the room and bathroom. The restaurant is where this property shines: the food was excellent, and it gets quite busy. We barely managed to get a table...

"Excellent"

"Nice room in an old building, however it was not amended to cope with hot weather. Would recommend a stay there in spring or autumn"

"Staff were polite, friendly and welcoming, the room was immaculate and the air conditioning was an added bonus. Breakfast was also well worth the additional cost."

"Extremely friendly and helpful staff."

"Room not properly stocked with tea bags etc Dust on stand and skirting boards. Door would not open fully as got stuck on the floor. Two single beds but not a lot of room to manoeuvre around banged legs on it. kitchen at breakfast - there was no butter 2nd morning and lack of mugs. There were coffee perculators but no coffee to brew only small instant for cups. Food in restaurant- ceasar salad was a big disappointment, chicken overcooked and salad not right leaves for ceasar salad. However staff...

"The best thing about this hotel is the location which is fantastic, and the staff were very nice. We stayed in the Oak Suite which is apparently the best room; it benefits from a private terrace with a pair of easy chairs to watch the river and it's occupancy go by, which is lovely. For me it definitely wasn't a four star, but a fair three star hotel. There was a temporary kitchen which also hampered them as well as the view. The room was clean and airy with a (strangely grubby!)Juliet balcony...

"Most of the beer in the bar was off. We asked for an extra fan for the room, it didn't turn up. My wife is a vegan, we asked for oatmilk in the room. That didn't arrive either. To cap it all when we left we were told that we had to pay an extra £55.00 as the price we were quoted was less than what it should have been. Won't be stopping here again."

"Ok"

"Small room but well equipped with an additional fan in this heat👍 Staff very good,helpful and polite. Excellent breakfast and restaurant very good too"

"Asked for ice and was told to go across street to Tesco and buy my own as they only had one bag left till last till Saturday lol"

"Good location and very friendly staff. They catered for my dietary requirement no issues. The only downside is that the mattresses are a bit old and really springy. I think they need new ones. Else, all was well..."

"The staff were brilliant, friendly, helpful and polite. The position of the hotel was excellent for exploring the area. The room size was fine and the amenities good. What the room needed was air conditioning, I realise it is extreme heat and a fan was provided but I believe it was way too hot and oppressive. The water system was ropey and waiting for the water to arrive and the bathroom in general needed updating. However the room was clean."