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"Unexpectedly an excellent nights sleep for a young family. It’s not a luxury hotel, but it was clean, well maintained, had very welcoming staff & Yorkshire tea in the rooms. The curtains were heavy black out, the windows kept the noise out, the mattress felt new and supportive & a fan was provided for the heat. My child slept & wasn’t woken up by daylight, traffic noise, the stifling heat or worries about cleanliness. Plus they could have a bath. Win."

"The Malvern is a hotel run around a health club and spa. The best feature is its restaurant which is modern and serves good food. The spa itself has a nice and warm indoor / outdoor pool but the facilities are dated and tired. The rooms are very tired, think 1970’s travelodge, and in desperate need of an upgrade. Staff pleasant."

"We stayed here one night whilst on our hiking trip. The location of the property is literally on the trail, so it allows you to split the hike trail intro two days. However, there are no shops nearby, only a petrol station which closes at 8PM. We booked a cosy room. The room itself was fine, clean, however we did notice quite a few spiders about in the room and bathroom. The restaurant is where this property shines: the food was excellent, and it gets quite busy. We barely managed to get a table...

"Excellent"

"Comfortable room although very restricted headroom in our room - bathroom folding door difficult to use - bed very comfortable- great towels."

"We had a delicious afternoon tea, with an amazing view from the bar area. The room was extremely comfortable and, in spite of the very hot weather, we both slept well. My only criticism would be that the bath was very deep and difficult to get into to use the shower."

"Tight in and out but convenient."

"Room not properly stocked with tea bags etc Dust on stand and skirting boards. Door would not open fully as got stuck on the floor. Two single beds but not a lot of room to manoeuvre around banged legs on it. kitchen at breakfast - there was no butter 2nd morning and lack of mugs. There were coffee perculators but no coffee to brew only small instant for cups. Food in restaurant- ceasar salad was a big disappointment, chicken overcooked and salad not right leaves for ceasar salad. However staff...

"The best thing about this hotel is the location which is fantastic, and the staff were very nice. We stayed in the Oak Suite which is apparently the best room; it benefits from a private terrace with a pair of easy chairs to watch the river and it's occupancy go by, which is lovely. For me it definitely wasn't a four star, but a fair three star hotel. There was a temporary kitchen which also hampered them as well as the view. The room was clean and airy with a (strangely grubby!)Juliet balcony...

"Room was perfect for a family of 4 (two kids aged 9 & 10) and we needed them to have a separate bed - which was great as they could stretch out! Room was clean and spacious! Breakfast was really nice, lots of selection. Food in the evening was also great, and we sat outside in the garden area. The staff were wonderful in the restaurant and so friendly and helpful. The wonderful lady on reception when we arrived made our girls’ stay, she was so kind and gave them some colouring and a...

"Small room but well equipped with an additional fan in this heat👍 Staff very good,helpful and polite. Excellent breakfast and restaurant very good too"

"Awful ! Derelict property in need of total revamp. No bar no restaurants no amenities to speak of! Grudgingly stayed one night cancelled the rest of my stay and moved elsewhere. Avoid!"

"The hotel is in a lovely position , the food was good, staff helpful and the hotel was comfortable"

"It didn’t do hot food over the weekend . Location brilliant ."

"The staff were brilliant, friendly, helpful and polite. The position of the hotel was excellent for exploring the area. The room size was fine and the amenities good. What the room needed was air conditioning, I realise it is extreme heat and a fan was provided but I believe it was way too hot and oppressive. The water system was ropey and waiting for the water to arrive and the bathroom in general needed updating. However the room was clean."