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"Lovely hotel,staff friendly and very helpful. Spa is wonderful."

"Staff were lovely and the room was delightful. As always, the location is perfect for walking. Service in the restaurant is friendly but has room for improvement (eg taking plates away promptly, and presenting wine at the right temperature (red wine temp was good on one day, but far too cold the next). It would be useful when booking if it were clearer that there is a restricted menu Sun - Tues. Overall, we really appreciate the welcome here."

"The property is unique stairs are narrow but there is a lift. Breakfasts are good but what a performance to pay for them.Breakfasts should be included in price like most establishments.Nice touch to offer a free drink in exchange for not servicing room."

"On arrival I was told I’ve been downgraded to a standard room after paying for a premium room. Pretty rude staff wouldn’t change your alter and just saying I will just take it off the bill at the end. That wasn’t the answer what the answer I wanted was I’m sure your room isn’t available, but we can upgrade you to Different room, ordered two £40 steaks meals most of it was Fat with about eight chips overall we won’t be coming back really underrated for what you"

"The staff"

"The food was excellent"

"Kept awake by the dance music and room did not reflect the advert so disappointed with it and disappointed in being directed to a table for breakfast that was right beside the serving station despite lots of other tables free and then with an influx of diners we couldn’t finish our breakfast."

"Beautiful setting right on the river with a very friendly staff team and clean and well appointed rooms. It’s not luxurious but everything is thought through and it’s clean. Mattress on the bed was a bit worn - I could feel the springs a bit, so that could do with a replacement but it was a generally really comfortable and relaxed stay. Food was very good - very nice cooked breakfast and I had one evening meal which was very generous. As a solo traveller I felt very comfortable and the staff...

"Awful ! Derelict property in need of total revamp. No bar no restaurants no amenities to speak of! Grudgingly stayed one night cancelled the rest of my stay and moved elsewhere. Avoid!"

"Well located to shops and city center."

"A wonderful hotel next to the river. Amazing staff and a fantastic breakfast. Highly recommend. Great location next to the river."