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"Have stayed here several times before and I’ve always been satisfied with the rooms as they are clean and comfortable. We did happen to have a room this time which looked like the carpet was a little tired/dated but everything was clean, the bed was comfortable and it was quiet despite the hotel being quite busy. What lets the rating down for me is the restaurant and bar experience. Firstly, the use of mobile phones on loudspeaker/without headphones in the restaurant should be banned. We had two...

"Not cheap but worth it"

"Highly recommend the hotel for when staying in the UK for business or pleasure."

"Basic and did whatnot was meant to"

"On arrival they told me we couldn't dine there that night. I pointed out that I didn't travel hours to a remote hotel just to sleep there. I asked to see the manager and was about to demand a refund when they decided I could be squeezed in. This was at 3 PM not last minute (dinner was set for 7.30 pm), The receptionist was initially unhelpful and initially said we could eat in the bar. She also claimed the menu was the same (it was not). A terrible first impression and I was tempted to just...

"Stayed in one of the VIP rooms. However, wasn't one with the jacuzzi which seemed a little misleading based on the description. Arrived at the spa for them to have no record of us and waited for them to sort it out which considering the paying for club access is kind of a mood killer. That said the spa is nice and the treatment was fantastic. One of the upstairs shower rooms has mould on the wall which again isn't acceptable. However the venue is lovely. Breakfast was amazing, with lovely...

"The staff in the restaurant were very unhelpful and a tad miserable. They made no effort. The breakfast food was ok but nothing more. I couldn’t locate gluten free bread options nor could I find a member of staff to help. I had to ask for cutlery when I chose what food I could. The service was unimpressive. However, I attended a wedding the day before and the food was very good indeed - gf was catered for brilliantly which I why I have given it a 3 star rating."

"An excellent stay when we were there for the wedding. Really friendly staff, good breakfast and comfy rooms. Would have been good if coffee from bar didn't shut at 9pm."

"Bed was comfy, there was a loud buzzing sound intermittently in my room all night that kept waking me up. Sounded like the water pipes were rattling. Also, I went to reception to ask for a band aid and they couldn’t help me with a basic first aid request."

"Friendly staff and clean rooms."

"Staff were exceptional rooms modern clean and comfortable. Location to the airport fantastic"

"Room was clean but whole floor smelt of cigarette smoke. It’s a shame because the rooms are letting down the hotel as the rest of the hotel is very nice and it could be a top spot to visit. The staff were very helpful and friendly and the grounds were stunning! Food was also great but more on the expensive side. I had the burger on the menu (£18) it did come with chips and was tasty! Good place to stay if you want a short stay but it could do with some TLC"

"It was a great experience"

"Quiet, clean everything I needed. And the bed was very comfy!"

"Excellent stay! My parents stayed at this hotel without speaking English, but that was never a barrier. The staff was extremely kind, helpful, and welcoming, which made their stay very comfortable. The rooms were clean and comfortable, and the location was very convenient, with quick and easy access to the airport. The hotel also offers a great price for the quality and service. Above all, we truly appreciated the kindness and professionalism of the staff. I highly recommend this hotel and would...

"Everything about this property was terrible. Not a safe neighborhood, very dirty, no updates. Worst was their shower, only hot burning water. I couldn’t take a shower."