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"​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered...

"The hotel is great, just think the bar is understaffed and slow service. The hotel would benefit from an experienced bar staff. That said the staff are pleasant they just lack the bar training and experience. "

"Great location but little noisy during the night."

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"The staff were friendly, the setting beautiful, the pool clean and relaxing and the breakfast set me up to have a lovely stay. "

"​We felt incredibly lucky to find The Orchard Hotel after a terrible experience at another local property forced us to move out late in the evening. It turned out to be an absolute blessing in disguise, and this will absolutely be our hotel of choice for all our family visits to Nottingham from now on. ​From the moment we arrived, we loved everything about it. The cleanliness was absolutely spotless, and the overall style and design of the hotel are beautiful and contemporary. The staff were...

"Would stay again"

"We had a king sized room on the second floor. Comfortable bed. Amazing views of the lake plus it was lovely to have a balcony with outside seating. It was easy to control the heating. Good self service breakfast."

"Noisy, no good noise separation between Hotel rooms, my room had a door leading to another room and it was not locked as I would have expected."

"The lift was broken so the service lift was the only option. However the landing areas were 'behind the scenes' and poor quality. I did not much care for the long black hairs stuck to the walls of the shower from a previous guest. Clearly not a good cleaning regime. The shower has my pet hate. The shower controls are behind the door. You can't use them without being inside it and it is too small to avoid getting the inevitable blast of cold water that is living in the pipes before whatever...

"Our usual stay In favourite park plaza. Never disappointed us :)"

"Great stay for a couple of nights. Clean and the staff super friendly."

"Premium hotel with good service and facilities. A proper luxury feel."

"Great that the parking is opposite the hotel. Friendly booking in and comfortable beds. Breakfast had a good selection and was freshly cooked. We would choose to stay at Ibis again when we visit Nottingham."

"The property is clean, well appointed and quiet."

"Expected a little more from Hilton given the price. Room was clean and tidy but very basic. Leisure facilities were great"

"Staff were friendly and helpful at check in. Sadly room was really cold, heating not on at all so had to plug in a radiator. Good breakfast and again helpful staff"

"La camera era molto carina e a parte gli scarichi un po’ lenti non posso dire nulla. Personale gentile e disponibile. Situato in centro, proprio vicino al castello, in un bel posto. Peccato che nella nostra area stavano ristrutturando e non era ancora tutto a posto, come le scale e l’ascensore, ma per il resto non posso lamentarmi."

"Really liked the location and quality of the hotel! Loads of green areas around for walks, kids go run around and kick about! The hotel is expansive, very generous rooms and decent food! Not much variety on the menu in the restaurant and including breakfast if you don’t eat pork you have limited options The only point of improvement would be restaurant service, we waited for over an hour for our dinner and having a toddler and a new born it wasn’t a good experience we saw many tables served...

"Fantastic location. Modern well maintained good sized rooms. Parking was conveniently located within a less than 5 minute walk Check in, sadly was less than friendly or efficient."