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"Bery quiet and safe location. Parking is handy"

"Conveniently located, modern and well appointed."

"Great hotel in an ideal location. Easy check-in, quiet rooms. Would recommend."

"Nice quiet room (as requested), very clean, friendly desk/cleaning/restaurant staff, great location for business travels (NEC/international railway station). Pay attention: put your bread through the toaster only once!"

"A beautiful hotel, centrally located, close to rail, tram and bus links. Polite and helpful staff at check-in. Comfortable, spacious and quiet room. Madeleine Bar is a plush, relaxed space with exceptional service."

"Interesting location and to find, but has a cool vibe"

"top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped. Food options in the bar a bit limited. would stay again."

"Thank you. The room was quiet. I had a great stay."

"Great service from walking into the hotel to walking out. A big 5 star"

"Staff were excellent Loved the relaxed atmosphere and quiet room. The room was clean and the bedding spotless. A lovely hotel to stay in."

"The inside of the room was lovely with new technology for door entry, lighting etc. and we loved the wildlife and farm animals. however the outside of the property was a total mess. It looked like lots of the buildings were falling to bits and the grounds were overgrown and not well kept the restaurant was permanently closed and the shared microwave in the corridor worked but there was no cutlery"

"All was fine exceot for the design of the washbasin in the en-suite. The basin itself was situated at the back of the countertop and if you are short, like me, you had to lean across a great expanse of countertop to wash or clean your teeth and make a lot of mess - bad design!"

"Awesome stay - perfect for families. Staff were amazing - incredible customer service. Will definitely be back"

"Excellent location for attending the Utilita Arena, Symphony Hall or the SeaLife Centre. Q car park is adjacent to the property, or if arriving by train Birmingham New Street is a 15 minute walk. The property has comfortable rooms and the facilities are well maintained. BUT We attended the Les Mis concert at the Arena and returned to the hotel to have a drink to finish off the evening at around 10:30. However, there was only one member of staff serving and a queue of people quickly ensued. To...

"Perfectly placed for all amenities. Beautiful building full of character. Lovely room and large bathroom with bath and separate shower. Would definitely stay there again"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Wonderfull hotel will stay again"

"The location is stunning . The room was ok apart from the bathroom smelled. Some of the improvements were ok . When you order a £35 pound ribeye a steak knife should be placed on the table Would have liked some ketchup, nobody to ask same for breakfast.disappointed that they don’t except cash . Drinks are overpriced & if your serving Guinness put it in a Guinness glass & fill it to the top not a 3” head. Would I stay again YES definitely. It’s nice staying somewhere where you’re not worrying...