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"Really appreciate Lisa at reception!"

"The property is expansive. That might be great, but the time can be a looong way from the lobby. They run a tram, but in a dozen trips from my room through the lobby to the parking lot (a 10+ minute walk at a fast pace), I saw the tram run twice, and it was full both times. Oh, and it was slower than walking. The rooms were fine. The staff was friendly, but the concierge did seem a bit tired of people. My check-in was late, and despite that, they forgot to notify me when my room was ready. "

"Breakfast bistro is busted save your money shop and cook in your room"

"Our room was far from the main lobby, train is super slow. The grounds are in great shape. Needs food variety in the restaurant. Staff are helpful."

"Overall a wonderful place to stay in Hilo!"

"Room was not ready at 4"

"Love it. Great place to stay !"

"Check-in was smooth despite a system issue, and I didn’t have to wait long. However, my room had a very strong sewage smell. I initially thought the smell would go away, but it didn’t. I also noticed the carpet was wet. At first, I figured they might have just cleaned the carpets, but considering the severe odor, that clearly wasn't the case. It became obvious the room had suffered some sort of water damage. Given this condition, it’s highly likely the hotel management was already aware of the issue. I couldn't help but feel they shouldn't have assigned or sold this compromised room in the first place. I contacted the front desk, and while they responded quickly and the room change was handled efficiently, the initial experience was quite unpleasant. Aside from that, the facilities were acceptable considering the building’s age."

"Best location and beach of all the hotels in this area"