"Exceptional traditional ryokan if you want to relax in Hakone & Yugawara! The thoughtfulness and service of the staff was wonderful in every aspect. Rooms were supplied with traditional robes, comfortable sleepwear, onsen on our terrace and hot spring baths. Kaiseki cuisine was delicious, plentiful and presentation was over the top. This is a beautiful facility with an excellent staff. If you want to experience Japanese culture at its finest you need to come here. Our 4 day visit was perfect...
"Exceptional traditional ryokan if you want to relax in Hakone & Yugawara! The thoughtfulness and service of the staff was wonderful in every aspect. Rooms were supplied with traditional robes, comfortable sleepwear, onsen on our terrace and hot spring baths. Kaiseki cuisine was delicious, plentiful and presentation was over the top. This is a beautiful facility with an excellent staff. If you want to experience Japanese culture at its finest you need to come here. Our 4 day visit was perfect...
"The hotel is up a steep sloping street and in a quiet area. It has a traditional feel and the cafe is really nice and the hot springs, however there is no view, unless you pay for the private baths upstairs. The whole place could use a bit of a facelift, but more of an issue was the lack of service and the quality of the food, particularly dinner. We arrived too late for the 6:30 seating and was given the 7:00 p.m. seating. Clearly the appetizer box had been sitting out for a long time and...
"The hotel is up a steep sloping street and in a quiet area. It has a traditional feel and the cafe is really nice and the hot springs, however there is no view, unless you pay for the private baths upstairs. The whole place could use a bit of a facelift, but more of an issue was the lack of service and the quality of the food, particularly dinner. We arrived too late for the 6:30 seating and was given the 7:00 p.m. seating. Clearly the appetizer box had been sitting out for a long time and...
"We Americans stayed here for 2 nights. Highly recommended. Great cultural experience for those looking for an authentic ryokan in an older style building with communal bathing facilities. Japanese breakfast was really fun but I had little idea what I was eating. Go with an open mind! I was glad there were a couple of very helpful staff who spoke some English. Otherwise, it looked like all local Japanese guests there!"
"We Americans stayed here for 2 nights. Highly recommended. Great cultural experience for those looking for an authentic ryokan in an older style building with communal bathing facilities. Japanese breakfast was really fun but I had little idea what I was eating. Go with an open mind! I was glad there were a couple of very helpful staff who spoke some English. Otherwise, it looked like all local Japanese guests there!"
"Incredible. Setsuko-san and the rest of the staff were amazing. The ryokan is beautiful and peaceful. Meals were among the best I’ve ever had, and they were so accommodating with my picky kids. The onsen are wonderful. Seriously, we can’t wait to come back."
"Incredible. Setsuko-san and the rest of the staff were amazing. The ryokan is beautiful and peaceful. Meals were among the best I’ve ever had, and they were so accommodating with my picky kids. The onsen are wonderful. Seriously, we can’t wait to come back."
"The service is perfect, the room is very clean and cozy and the meals were nicely arranged!!! Highly recommend this hotel if you are planning a trip to Hakone."
"The service is perfect, the room is very clean and cozy and the meals were nicely arranged!!! Highly recommend this hotel if you are planning a trip to Hakone."
"The room was beautiful with a patio that overlooked the lush hillside. The dining area was pleasant and the food was good. The onsen, however, could stand some refurbishment.
The hotel advertises late checkout but I was told that 11:00 am constitutes late checkout. This seems like a bit of a scam to me. Made my departure more rushed than a I planned for it to be."
"The room was beautiful with a patio that overlooked the lush hillside. The dining area was pleasant and the food was good. The onsen, however, could stand some refurbishment.
The hotel advertises late checkout but I was told that 11:00 am constitutes late checkout. This seems like a bit of a scam to me. Made my departure more rushed than a I planned for it to be."
"The architecture was beautiful and sophisticated - Very Japanese and very clean. The rooms were the best we experienced in Japan. The food was impeccable. The Onsen was gorgeous. The service beyond five star. Yes go and experience this hotel it is truly amazing!"
"The architecture was beautiful and sophisticated - Very Japanese and very clean. The rooms were the best we experienced in Japan. The food was impeccable. The Onsen was gorgeous. The service beyond five star. Yes go and experience this hotel it is truly amazing!"
"Our stay included breakfast and dining and the food was amazing. The hotel also has public onsen as well 2 private ones. It was very clean and the service was amazing. "
"Our stay included breakfast and dining and the food was amazing. The hotel also has public onsen as well 2 private ones. It was very clean and the service was amazing. "
"We really enjoyed our stay here and was a highlight of our trip! The surrounding area is beautiful, the hotel itself is gorgeous, and the staff were all incredibly helpful and kind. "
"We really enjoyed our stay here and was a highlight of our trip! The surrounding area is beautiful, the hotel itself is gorgeous, and the staff were all incredibly helpful and kind. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Rooms are very comfortable and clean. Onsen is amazing, beautiful gardens. Only drawback is that if don't eat at the restaurant not much close by and nothing else at the hotel. "
"Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay.
P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note."
"The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited."
"The upkeep of the hotel, the attention to detail, and the quality of customer service were superb! It does not get better than this. The level of attention and responsiveness to each of us is as if there are nobody else at the hotel. "
Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone
10/10 Excellent
"We had such a wonderful time that we didn’t want to leave this place! Our room was lovely and the onsen were amazing. There were plenty of time slots available and the staff was so helpful and kind especially with my young children. They even brought my 3 year old some crackers to cheer her up when she was cranky at breakfast. There are toys available in the lobby. It really feels like they thought of everything! I’m so happy we were able to have this first experience at a ryokan as a family."