Find Family Hotels in Pinner

"We booked the cheapest double but paid £30 to upgrade on check in. The hotel is huge and it was much more grand than I was expecting. The room was still the smallest I think I’ve ever stayed in even though it was an upgrade. Small and functional with a nice en suite and good toiletries (large dispensers). The room didn’t have a view but the bed was comfortable and the Nespresso machine was nice. We didn’t have breakfast and I’m glad because the queue was huge as we left around 9.30. The cocktail bar was nice although the staff seemed to be lacking in customer service. Overall a good stay and a hotel we will return to in the future. "

"Beautiful suite!!!"

"Staff was excellent and very helpful. Breakfast was wonderful and Wi-Fi very good - no problems with bandwidth."

"Unstated elegance at its best."

"Good location. Rooms are tired."

"Clean room, but extremely tiny. No room for storage. Great for one night only. Can not imagine staying for a longer period. "

"Excellent location across the Thames from Westminster and Big Ben. Located near Waterloo station for easy access to the Underground."

"The location is great, and the service is good. However, the furniture is quite old. The beds are already deformed, and I can feel the springs. All the lounge chairs and sofas are missing foam. I had to sit in the corner because the seats are too deep and don’t support my bottom or back. The place really needs some updates. "

"the hotel staff here was incredible. we get there to check our bags in and it was the kindest group of people. and my travel partner had a small medical issue and the staff went above and beyond to provide some medical supplies. the kindest and most wonderful people work at this hotel. the room was great. i cannot wait to stay here again. everyone from the bartenders to the room service staff? all incredible. i had a wonder stay here. "