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"Our room was in the -1 floor so it was dim, damp and can use a bit more ventilation. Location is very convenient, just few minutes walk from St Pancras station. Room was clean and we had a good night's rest. "

"We had to wait for our room to be ready, & the bathroom floor had NOT been mopped plus the booking was not the room I had paid for in ADVANCE. "

"The staff were very friendly and genuinely interested in what we were doing during our stay. Check-in and check out was very easy. The standard room was very large compared to other hotels and everything was very clean."

"I stayed 2 nights as an Expedia VIP member having booked a 'superior' single room that was advertised as 169 sf vs the standard single room at 129 sf, if i recall correctly. A smarmy concierge checked me in since the receptionists were busy. He assigned me what surely must have been the smallest and worst room in the hotel (#438), located on the top floor and tucked off to the side on a short hall. Dreary and disappointing, it might have been otherwise tolerable had the mattress not curled up and rolled me into a ball in the middle. I hardly slept. In the morning I needed coffee. I opened the capsule coffee maker to discover a white layer of dust. Yuck. After complaining, the woman at the reception desk kindly upgraded me for the second night to a fresher double room on the 1st floor, which was clean and comfortable (even though the bed was a bit hard for my taste). Sadly, the historic allure of the hotel photos on Expedia is not to be seen by the layperson staying in steerage on the 4th floor. Don't book less than a double room here and ask for the ground or first floor if you want to enjoy your vacation."

"A lovely clean environment. Staff helpful . A wonderful breakfast. "

"Room was clean, bed was very comfy. No fridge though."

"Clean but very small room (#718) and with an even smaller bathroom. I am medium build and media height. A larger person would have problems using that bathroom. I had to shuffle sideways to get into the shower cubicle (no bath). You would have to be a contortionist to access the toilet roll while sitting on the loo. "

"Modern hotel short walk to The Eye, Big Ben, The Parliament and Westminster Abby all with 5-10 mins"

"Park Plaza was in a perfect location for access to London. We were able to walk most places. The room was clean and set up well. Friendly helpful staff. It’s our third time there and will return again. "