Find Hotel Wedding Venues in Xpu-Ha

"Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time. "

"It was a large and beautiful property. Everything is perfect about this resort. The seaweed is very bad right now. So the beach is not too enjoyable. The landscaping is very nice! The beds and pillows were comfortable. The food was just okay. It’s pretty much the same stuff everyday with no flavor. But that’s at all resorts. The only thing we had issues with is the staff. No one seemed to be happy doing their job. You ask for something and they make faces, they act like you are bothering them. And, it wasn’t just one or two. It was at every meal we went to. And, we are tippers for everything. But the way they would respond, and have attitude. Made us not want to tip. So that’s definitely something mgmt needs to work on. The employees. I asked for two clean towels. The woman smacked her teeth and basically threw them at me. But other than that. Everything was great!"

"Good service, delicious food, la cena del chef very good, over all totally recommended."

"Only issue was they needed to keep the pool cleaner. Around the outside edge was not clean. And may have ruined a swimsuit by leaning up against it. And the property had chipped and flaked paint on the exterior. "

"Food at the restaurants were really good and the snack options. The service was above and beyond friendly staff def recommend coming here and want to come back. "

"Staff is very welcoming and provides excellent service "

"I have absolutely no complains about our stay. Our room was big and beautiful, the beds were very comfy, the food was very tasty and very plentiful, high quality ingredients. The service was just exceptional! A big heartful thank you to the staff, who work hard day and night to make guests feel special and welcome! I would definitely return, as well as recommend this hotel to others."

"Great place!! Amazing time !! Will definitely comeback "

"Huge property. Lots of walking. Buffet at the Palace was excellent. Restaurants were a nice change. Snorkeling/swimming with turtles was the highlight. Activities staff were awesome. A dedicated coffee shop and area for quick snacks would be a good addition. "