Guest Houses in Quintana Roo

"Love this resort! Have been there 4 times. Rooms are clean, food is great, staff is always wanting to please! My only problem is, the restaurants only have beer/wines. I really like my various martinis, so I would have to go to one of the bars, and walk my drink, (as it sloshes around) to the restaurant. I don't understand why the restaurant can't take drink orders and bring them in. My only complaint, and everything else is wonderful!!!"

"Great "

" I love that Moon palace has 3 resorts connected together and we have options to visit them and enjoy amenities. "

"Love this place."

"Very good resort I been there 3 times and they are very kind and is very beautiful, food is good as well "

" One complaint was the TV, it needs to be updated. Only a few American channels which I understand. It would have been nice to be able to watch Netflix or something. Checking in was no problem. We just felt the communication about the package we had could have been explained better. Need more chairs by the pool. If you don’t get down very early at least 8am, you will be disappointed trying to get a spot by the pool. The beach is the same. Definitely need more seating. I think being a 5 star resort you shouldn’t have to worry about trying to find a spot to relax. Staff was very friendly and very helpful with anything we needed. "

"Great costumer service and everything was clean, our favorite part was all the kids activities and fun! "

"We loved our stay at the resort. It is so beautiful and the staff is outstanding. Santos was our favorite server. We met so many wonderful people and it was easy to get picked up for shuttle servicefor excursions. The only disappointment was the beach it was not the clear blue ocean like many of the resorts in the hotel zone."

"This resort offers a quiet vacation environment. The pool area includes a shallow section suitable for sitting in the water, and there are many pool loungers on the pool ledge. However, it may be challenging to find a pool chair after 10am. The spa is well-maintained, and the staff are both friendly and knowledgeable. Specific staff members, including Alfredo, Gricelda, and Lupe, provided attentive service. Although the staff are very helpful, the smaller size of the resort means that food options are limited. Those with simple eating preferences might find themselves eating the same meals daily. Despite this, the restaurant staff are wonderful and the food quality is good. The buffet provides a variety of options, and the sports bar stands out for its excellent service. The bar features multiple screens showing NHL and NBA playoffs, and the food is delicious. Alfredo, our butler and concierge, greatly enhanced our stay. His meticulous attention to detail and dedication to ensuring all our needs were met was exceptional. "