"The staff, service and location"

"Totally worth the money - I felt so comfortable and pampered. Great neighborhood to walk around. The staff is wonderful - the room is great. Comfortable bed, great towels and amenities. Bathroom is great. Tea and cookies in the room - more cookies every night. I don't usually stay in better hotels but i'm so glad we splurged for this."

"La qualité du service, l’état de la chambre et la situation géographique dans la ville ( pour des vacances) est simplement extraordinaire. Le service à la chambre a fait une petite erreur dans un commande et la manière qu’ils se sont rattrapé rend l’expérience encore meilleure."

"A hotel in a very good location. Small scale means that the guest is paid attention. As it is England it is not perfection but that is compensated by the staff really making an effort and correcting the small detours. "

"Hands down one of the BEST hotel experiences ever. The staff, especially MARK, was incredibly. The food was unbelievable. The afternoon tea, scones, breakfast, fish and chips at this hotel was so good. I would go back to London just to stay here again. "