"The bathroom was not clean. The front staff was notified about this and nothing was done to rectify it. Also, I paid for an upgraded room and did not receive it. Was told all the other rooms were sold out. Lastly, the room smelled of smoke when I booked a non-smoking room."

"I asked a room that don't need to use the stairs because of my walking difficulties when I book this hotel but they don't give that. They only clean our room after we checked in. We wait for so long to clean our room. There's a lot of bed bugs. I got a lot of bed bugs bite. Don't stay at this hotel."