Find all hotels by Achat in Cozumel

"It wasn’t terrible, but it definitely wasn’t great either. The biggest disappointment was the food. I’ve stayed at many all-inclusive resorts and understand the food is usually average at best, but this was noticeably worse than what I’ve experienced elsewhere. The buffet options were very limited and lacked flavor, and surprisingly there weren’t even tacos available, which felt odd considering we were in Mexico. The best meal we had the entire trip was actually across the street at Iguanas Restaurant, which was excellent and a highlight of the trip. The drinks were also disappointing and tasted very watered down most of the time. Another issue was the limited dining availability. Only one restaurant was open each night, and reservations were difficult to get. The last reservation slot was around 9pm, which filled up quickly. There were also several small things that added up. The hot tub was barely warmer than the pool, the pools closed early at 7pm, and the beach was completely closed at night. There were no hammocks or beach daybeds to relax in during the day. Entertainment in the evenings was minimal and not very engaging. We were traveling with a group of 12 people, and there really weren’t any good hangout areas large enoughfor groups besides the lobby couches. Overall, the resort felt pretty average and lacked the little touches that make an all-inclusive experience enjoyable. Unfortunately, based on this stay, we wouldn’t choose to return."

"Extremely clean !!! Friendly and helpful staff!! Gorgeous view from ocean view non level plus great beach accommodations in quietest area of the resort steps from the ocean front bar!!!"

"Spotty wifi , rooms dated"

"The room was clean, bed comfortable. Nice view, though more obstructed than I expected. The staff were very annoyed- I didn’t feel particularly welcomed. Even at checkout, there was no conversation about how our stay was. When I asked for things like an extra blanket I was met with annoyance. The bartender was nice, when she was around, which wasn’t much. No washcloths provided, which I found odd. It is very very loud at night which is to be expected downtown, and to be fair the door kept the noise pretty low all things considered. I wouldn’t go back mostly bc I felt awkward the entire trip and I even speak Spanish so it’s not like I expected anything crazy in terms of communication. I still wonder if it was cultural expectations based on an American hotel. They weren’t hostile- but they were not accommodating. If you want to be downtown with easy access to everything- and a clean hotel with a decent breakfast, this is a fine choice. "

"Super clean and friendly staff "

"Room was showing a lot of age...snorkeling by hotel is nice but it is across the street. All inclusive should also be more inclusive. Have some paddle boards or SUPs available and don't charge to rent snorkel gear. And get better bartenders who can make a proper drink!"

"We were not notified at all that there would be construction going on during our stay. While on the beach we were literally less than 20 feet away from construction so while we are trying to relax on the beach all we can hear are LOUD power drills, slamming of wood, etc. It was anything BUT relaxing. And one of the nights we stayed the construction and loud power tools were still going at 10:00 PM at night. I was shocked that they were still working and shocked that the resort would allow that sort of disruption to happen so close to paying customer's rooms. We did not receive daily house keeping and sopent our last day on the resort with zero towels in our room and we did not even bother to ask the front desk because anything you ask for, if you don't have to ask twice, you have to wait an hour plus for. Also the view from my room was another wall and some of the pool. Less than desirable but we did not opt to pay for a certain view, so."

"Room was clean, bed was comfortable, staff was very friendly and attentive "

"Staff was great. Food Could use some improvements. Buffet is small and gets old. Only one restaurant and food is ok. They could use another restaurant but the Resort is older and could use updating. But overall was enjoyable. "