"We waited an hour to check in due to adjoining rooms. We got to our rooms and they are not adjoining. We paid extra and waited for just rooms next to each other."

"Housekeeping solo toko una vez la puerta y abrió la puerta para meterse al cuarto yo me estaba bañando y mi esposo le empezó a decir que está está ocupado el cuarto que no entre .., Y fuimos a decirle al mánager pero fue muy grosero y nomas dijo lo siento que quieres que aga . Yo no estaba en tu cuarto para resolver el problema y no ay nada que pueda a ser levantando la voz"

"At check-in , I had to wait for 30 minutes for the computer to reboot- but that could be over looked except for our experience at the pool. We went to the pool where I was turned away because my card wasn’t a W. I was told I was only allowed at the lazy river and the wave pool area. My daughter has issues with loud crowds- and the W pool was more calm and quiet. You made us feel like we were lesser- if I had known ahead of time or if there had been signage we would not had been embarrassed. It...

"Top !"

"Lovely property. Excellent food court. Would def stay again."

"👍"

"Amazing"

"If you like a hotel that smells nice and doesn’t smell like cigarettes this is your best option. Very friendly and easy to get around perfectly located to all the concert venues. I would recommend this hotel"