Find all hotels by Hallmark Hotels in West Wight

"The location was great, but the hotel itself was very disappointing. There was a smell of cigarette smoke throughout the building. The room was smaller than expected. Bathroom facilities were acceptable. Breakfast was advertised until 10 o’clock in the elevators however that was only Saturday and Sunday hours. It ended earlier on weekdays. Very few options. Coffee, tea, juice, fruit, sliced cheese, sliced meat. No eggs I would not recommend this hotel"

"Good breakfast general staff (bar restaurant etc) excellent. However front desk inefficient & duty manager CALLUM was rude & dismissive . With that attitude he has no future in hotel management. Front desk were super efficient in taking unauthorised payments from credit cards but not so good in refunding!! Hotel overall appearance tired in need of redecorating throughout. Large cracks in outside walls. This is probably due from recent cliff face collapse. Not up to Marriott standard & would not stay again. Overall not an enjoyable holiday."

"Check in was a bit challenging. First person not as helpful but second person was excellent so depending on who you get breakfast was good with hot and cold. Room was basic but had noisy neighbours and thin walls. Room clean. Location was the greatest feature! Would stay again"

"My husband & I arrived on a Friday and we're fairly late arriving, we were shocked at the price of the parking, the sign said £18 per day. You have to use an app which I do not like! We walked to reception and booked in. We were told our room was on third floor. We got in the lift and went up, as soon as the doors opened the heating hit us! We found our room and went in. Again the heat hit us! No a/c or even a fan.Hubby opened a small window and we found we were above the kitchen and had all the heat vents below us. The room was decorated poorly and hubby noticed paint on the frames of pictures where they hadn't been removed. The bed was clean at least, the pillows were awful and I had to ask for a third to make a bit of a even level. The bathroom did not have a window and no extractor so smelt damp. The towel rail/ radiator was not even plumbed in! The room was not worth the money paid! We've had better in a Travelodge! The pool was clean but did not visit the spa so can not comment on that. Having looked forward to staying and seeing family we left early on Sunday just purely to get away from the heat. Food was ok but a small menu. Pricey too. We won't be staying there again!"

"Old building creaky floors, very old carpet and pillows! However for the money it was ok"

"Good location, friendly staffs and place is clean. It’s very close to National Express Bus terminal and large shopping mall to less than 0.2 miles. To Cruise port by taxi or uber cost just about $10-12. It was the best choice"

"I didn't try the breakfast, the room is clean, & helpful stuff."

"The hotel was at one of the cheapest price points within the city for a weekday evening but delivered a good quality spacious room with all the amenities needed. Impressed with the stay given the price, with good location for the city and also a good range of snacks/drinks available for purchase in the reception area"

"The bar staff need some serious training, terrible service on Saturday evening , staff looked like university students clueless and zero customer service The room was ok, lots of fluff and dust under the bed, no I didn't deliberately check, I dropped something and saw it, the shower cubicle needs a good scrub too! And no fridge in the room!"