Find all hotels by Best Western in Astana

"Nice updated hotel, with extremely friendly and helpful staff, the service was excellent. The rooms are very nice, although the hot water in the shower was inconsistent, especially in the morning when it was likely under strain from many guests at once. The main challenge is that the wifi in the rooms is shockingly problematic, I haven't had such issues at any hotel in years - and this was after they moved my room because the first room wifi was basically non-functional - but still the wifi only works very well in the lobby. The quality of the breakfast food is good, but the variety of options could be improved."

"Very nice place to stay for shor or long period! I was incredibly shocked when I found a washer machine, all kitchen staff cleane and pretty new. I'm very pleased!"

"Breakfast is good! Cleaning in room is not so good. Hotel is 3 stars"

"Overheated room with no way of cooling (aircon not working). An horrendous sewage smell in the mornings. Initially thought was in the room, but the whole area was very smelly - apparently “it’s normal”"

"A nice place with a decent breakfast. The water in the pool was green, so we didn't dare go for a swim. The room cleaning left something to be desired."

"Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights) Iron board was bender and fall on me "

"Room was nice. However, pool and spa were shut for at least a week without being informed "

"A+++"

"The receptionist was exceptionally rude and said cruel things to my guests that were traveling with me. She treated us as if we were not worthy of her hotel. I had paid 5 months in advance and she acted as if they didn’t have a room for us but a later receptionist showed us 4 rooms to choose from. I wrote to management and the failed to respond. The first room That the rude woman gave us smelled strongly of mold. It was u bearable but we thought we had no choice. Then the helpful man gave us real options. Never again. "