Search Cottages in Burnsall

"Could not sleep because of noise from drying room, toilet flush was faulty, no night time reception to complain about noise. When i checked out at 05.00am (because of the noise) the man at reception actually laughed at my misfortune, How Rude!! I have been promised my money back and i am still waiting."

"This hotel has bedbugs - i had to check out i was so covered in bites - the hotel has done nothing to deal with my complaint. "

"Perfectly nice hotel, but don’t get a room next to the lift shaft - it makes a hell of a noise every time the lift goes up and down. It tears through the bedroom like nails on a blackboard. Regularly through the night, and by morning it was almost every minute or two. I was in room 112 - if you’re offered that room, ask them to move you. "

"Location is fantastic.Ample iof car parking and welcoming staff. Walking distance major attractions mainly the Convention centre and the high street which has ample of places to dine, "

"Lots of parking available, spacious and clean room and very friendly and helpful staff"

"Stayed for 1 night in small double (room was still a good size). Hotel is really well located. Have stayed here a few times and always provides value and a good experience."

"Lovely building, Room,staff, facilities all excellent.Food highly recommend especially for the price,very reasonable. "

"There were positives and negatives to our stay. The public areas and bar area were welcoming, clean and well appointed. Staff were friendly and polite. While our room was clean and comfortable it was very much in need of a refurb. The bathroom was clean and functional but very tatty in places, especially the window area. Toiletries were provided, but as only product was a combined hand wash, body wash and shampoo they couldn’t be described as luxurious. Our main disappointment was when we were woken before 8am as workman were working on the unoccupied rooms along our corridor. This included removing the furniture into the corridor and taking up the carpets. We were not informed at check-in that the work was planned. The hotel is in a quiet area of Harrogate just 5 minutes walk into the town centre. Ample onsite parking although there is a £12/night charge. "

"Very enjoyable stay, no negatives other than the lift being out of action which was a problem for us and other disabled guests "