"Love the pool and lazy river. The 26$ per day for parking is a bit steep. Especially for us Canadians who have to convert. The rooms are showing their wear. I’ve been there when they first opened and there doesn’t seem to be any room updates. Hot water in shower was an issue, broken closet door. Bathroom very dated and worn."

"Another stay at Dockside for our family of five vacation. This time we arranged for two adjoining rooms. Stay was pleasant. Staff was friendly and helpful. Place was clean and the texting service made getting extra towels and pillows a breeze. Pool was well attended by staff/ lifeguards and areas were well kept. The ONLY issue was housekeeping staff knocking at 8AM everyday… we are on vacation… please don’t knock before 9AM..lol But that was the only issue we encountered and not really that big...

"Booked the hotel for the express passes at the park, which worked well. Some of the housekeeping and maintenance was a little lacking. Staff were friendly, professional and helpful. Gardens looked beautiful, sadly we didn't have the weather to explore them. I definitely would not pay the money just for the hotel."

"The hotel was not worth the money. You’re paying for the fast pass for Universal. The TV was ancient (in their defense they did send a flyer saying they were upgrading TVs within the next week or two, which doesn’t affect my stay). The room itself was also dated, no usb c ports, loose toilet handle, very basic all around. Housekeeping hadn’t come by 3:30pm one of the days, which is annoying. The hotel staff is very nice. Julian at the check in counter was awesome and probably one of the...

"Excellent customer service, rooms were clean, staff friendly, tavern restaurant was delicious and breakfast buffet excellent!"

"Nice stay. Rooms were nice and clean. Uses were convenient to the parks. "

"Centra"

"New hotel, funky futuristic vibe, 5mins walk from hotel to Epic front gates. Breakfast amazing, Rooms, common area, pool all brand new and excellent. Lenny front seat was the best, super helpful and informative!"