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"I stayed at The Cumberland London for 7 nights with my wife and three-year-old daughter, and we were thoroughly impressed with the entire experience. The location is outstanding, just steps from Marble Arch, Hyde Park, tube Station, bus stops, Selfridges, and countless restaurants and convenience stores. From the moment we arrived, the atmosphere was warm and welcoming, with every staff member, from security to bell team to the front desk, greeting us with genuine kindness. Our room was clean, tidy, and offered plenty of space for a family of three. I especially appreciated the smart elevator system, which minimized wait times during busy hours. A fun and unexpected highlight was the Back to the Future musical display, complete with the original DeLorean car, which delighted both adults and kids. Another detail that really impressed me was the eco-friendly program offering £10 to spend at hotel shops if you skip housekeeping. On top of that, the hotel provided thoughtful complimentary touches like drinks, biscuits, and chocolate in the room fridge, which you rarely find elsewhere. Most impressive of all was their fast and attentive service; whether we needed extra coffee pods, more towels, or had to weigh our suitcases multiple times right outside our room, the staff always responded quickly and cheerfully. Overall, The Cumberland exceeded our expectations, and I would wholeheartedly recommend it to anyone. We can’t wait for the chance to stay here again."

"Helpful, quick check in and check out, comfortable room and amenities. Very well located between two stations."

"The property was located near Oxford St - good for shopping - & near Hyde Park - which was good for that early morning run. Also a lovely walk through the parks to Buckingham Palace & Westminster sites. There were train stations nearby making the connection from Heathrow Airport hassle free."

"Roomy well located excellent breakfast "

"Nice clean room (120) lots of A/C and light controls. Good plentiful continental breakfast (no meat except for cheese/ham bakes which were nice). Good coffee. Great location 5 mins from Liverpool Street. Spitalfields right across the street."

"Good"

"Boutique budget hotel at a great location. Probably the best budget chain I’ve tried in London."

"compact and bijou, does what it says. value for money"

"Great beds. "