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"Clean room staff were very friendly and helpful We went with 2 year old and they have fun water park. Food was tasty and the buffet had lots of option. Asian restaurant is good as well Will definitely go back "

"Me gustó la ubicación del hotel, personal atento y servicial, habitación amplia y limpia. Todo bien 👍 "

"Friendly staff great beach view "

"Clean rooms, food was delicious and Erick made delicious drinks "

"Very bad experience at this hotel. I was honestly ready to leave after the first night. The front desk was not helpful at all and didn’t try to solve anything. Worst customer service I’ve experienced ! it didn’t feel like a Hilton-level hotel at all. The pool area was also disappointing. Umbrellas couldn’t be opened, so there was no shade, and the water was very cold. Overall, a really poor stay. I would not recommend this place. Never."

"If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is...

"Todo excelente"

"Amazing "

"In the hotel there is nothing to do,after you go to the restaurant. The buffet is very limited, we stay 5 days and only one of those there was Mexican food ‘, the water in the shower and in the wash basing smelled very, very very bad. The jacuzzi in the room was dirty with a lot of soap scum."

"Great for the price overall but the property needs some maintenance"

"Tolles Hotel, modernes Design, sehr schöne Poolanlagen spez. Rooftop. Cafe und div. Bars hatten den ganzen Tag geöffnet und das Essen/die Getränke waren hervorragend. Am Abend kann man zw. 4 Restaurants auswählen, kleine und feine Speisekarte, tolles Essen und Service. Jeden Tag bietet das Animationsteam unterschiedliche Kurse (z.B. Floating, Yoga, soundhealing, Salsa Tanzkurse), auch das Abendprogramm kann sich sehen lassen. Das Hotel liegt nicht direkt am Strand, ist von einem Golfplatz...

"It was overall excellent "

"Buena comida y la atención del staff muy buena. Aunque el ambiente está hecho 100% para americanos. "

"The evening shows have the same group of dancers every evening. It is a family resort and multiple nights they had two guys, almost naked, dancing & rubbing each other like they were a couple in love. It was very offensive to young children and to straight couples. (One night it was a rock show, it was nice) A lot of the guests could not find one available lounge pool chair bc some of the family group put one towel in two chairs and take 10 chairs while only four members are seating each time...

"It’s a beautiful resort. The rooms and beds are so comfortable. Nice little touches like a nespresso machine and a few snacks in the room. The terrace is big and beautiful if you have a garden view room. Lots for kids to do. We were in the grand and the water park is fabulous. Their special event nights aren’t widely advertised so look for those on the app. They are fun and have a ton of food. Fun to watch the little coiti animals every evening. About 25 of them walked right outside our terrace...

"First impression was great—close to the airport, positive transport experience ending in a lovely lobby. After checking in, an oily salesman type guy intercepted us in the lobby with unclear motives. After he took down our info and requested $20, we were signed up for “the welcome breakfast.” Which is just a way to make you sit through a sales pitch for their luxury vacation club. The whole situation was very uncomfortable. Even though it’s an all-inclusive, there are areas that you can't use...

"The perfect getaway. Friendly staff and gorgeous beach. "

"Si viajan en modo soltero esta excelente y en modo familias a mi parecer no está tan chido ya que no hay toboganes o juegos en las albercas"

"Amazing "

"The floor was cracking and the room had a smell. The room service menu sucked"