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"From the minute we got there every single person we encountered was friendly courteous knowledgeable I'm very helpful. Diego at the activity desk was the best! Emilio at the transportation check-in area was super helpful. The room was awesome, very spacious. We eight at all of the restaurants, Italian and Sunset Cafe were the best. We weren't real impressed with the buffet, even though they had a wide variety a lot of it was the same thing every day and unfortunately some of the food just didn't taste good. The candy shop was great 24-hour coffee shop was great. The gift store was very very expensive. Activities at the pool everyday were fun to watch. It seems to be in a very nice safe area. The beds were super super comfortable. We never saw any bugs except little Teensy tiny ants but when we pointed it out they went out and sprayed right away took care of that. There was never any garbage or anything left laying all around the pool area because they were constantly going around and picking up garbage. It was just overall a very very good experience and I would definitely recommend it. If you go, say hi to Diego for us."

"Room cleanliness"

"Property was great and staff were friendly and helpful"

"Unfortunately, my family has been enjoyed by many of new experiences in CANCÚN Very joyful this moment.SO NICE"

"This is the best resort I ever been to, the food was amazing, the staff was so nice helpful and friendly.100% recommended. It’s so beautiful, love love love this resort ❤️"

"The pool really beautyful and friendly staff save place to be and enjoy a vacation"

"Everything was great…from pools, amenities to food; buffet offered a lot of variety and the Asian restaurant was my fav. The snack bar also a fav especially the crepe station; staff were very friendly and provided great service. Housekeeping did an impeccable job. The resort is Very clean and lots of activities for everyone. Only thing is at night I could hear a lot of movement from the floors above me…sounded like ppl were working so made it hard to sleep,"

"Great place to stay!! More food and drinks than you can handle!"

"I enjoyed my stay at the Occidental Costa Cancun despite a few problems which the staff attemped to address. Initially, I was allocated a room oppisite the pool and large speakers and I knew on arrival that this would not suit me as I prefer a quiet room away from loud music. With a little discussion, I was allocated another seaview room by a very nice suoervisor in a quiet part of the hotel. The location was perfect, the seaview was lovely but as I enteted the room, I noticed a smell of drains! particularly at the entrance. Staff sent someone to sort the problem out. They checked the shower drain, but the smell persisted up to my last day, today. I was a bit disappointed as this trip was a special treat to myself for a special birthday and I wanted everything to be perfect. Unfortunately it was not. Please sort out this problem in rolm 558 for the benefit of other guests and the hotels reputation. There were some good points however, the staff were always very helpful and polite , and the food was generally very tasty, with a good variety and the drinks are of good quality. The beach is small but sufficient, and there was generally a nice atmosphere in the hotel. There were also a range of activities on each day, snd evening shows which were ok."