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"New Resort in Cancun designed with kids in mind. Very close to the airport however the planes coming and going were not a big nuisance. Many activities on resort, so perfect for people who don't care to go out and explore. Pools were clean and staff was very attentive, consider mosquito spray. Beach had fantastic sand, warm water, and peaceful place to relax, yet there weren't many chairs, umbrellas, and wait staff. People complained about the seagrass and the water not being clear, however it brought small fish and birds who ate them which we enjoyed snorkeling and seeing nature. Bring water shoes if you don't want to walk on squishy grass texture. The water was never more than 6ft deep. Check in/out was easy and through Expedia they take you to a VIP check in. We were happy with our stay for the cost. -Joe "

"Could not get to pool to many people "

"Clean was very clean. Staff need to respect their job; they are not at home. The outdoor pool is fine Breakfast was terrible, something happened there, diarrhea every day after the breakfast, don't go to the buffet. Steak house, seriously? We are never back at any RIU Hotel "

"The resort was clean. Pool area was very small with limited chairs. Beach area was nice, but again very limited chairs. People got up before 7 am to save spots and every chair was full by 10 am. Entertainment staff were not very engaging and often discouraged children and teenagers from participating in events. Restaurants typically had a wait of 1-1.5 hours for dinner; a reservation system would be nice. HVAC unit in room was EXTREMELY loud when running. "

"My husband and I spent 8 nights at this resort. We did not leave the property until our last day when we went with another couple that we had met at the resort to go for Gelato at La Isla. We read all of the reviews from the past month and wasn't sure what to expect. This is our review. 1. The staff work extremely hard to please their guests, keep their guests safe and to keep the property clean. This includes life guards. They are very attentive which keeps people safe. 2. We had the opportunity to eat at all three specialty restaurants and all were very good. Our suggestion would be to book the restaurant reservations on the first day of arrival through their app. You can only make a certain # of reservations based on the # of days you are staying. This makes sense as the restaurants are small and many of the staff have worked in other areas of the resort earlier in that day. Again, hard working staff! 3. The pools are great! The kid friendly/ activities pool is fun and lively. However, be prepared to play the towel game. I got up at 6a to reserve chairs. The adult pool is also very lovely. It's near the ocean and much quieter. You also don't have to play the towel game as much as the adult pool. You can still find chairs at 9a. Both pools are semi warm, which feels good in the blazing sun. The hot tub is comparable to a warm pool. 4. The pool decks are slippery. Just walk slow. 6. My only complaint was the gym. They need new treadmills and a bigger space. "

"Resort was clean and staff great but a different kind of resort for sure. I did not like the really loud music playing until 2am below my room nightly. i don't mind partying late but to hear in your room this late every single night was tough"

"The staff is absolutely awesome, the resort is showing its age. We had 5 nights in the 7th floor corner sweet. The Air conditioning was absolutely horrible temperature in the room would not go below 75 degrees. No inside activities on the property such as a game room. Just pools, beach, food and bars. The room had a poop smell and just wouldn’t recommend staying again. But the staff absolutely excellent "

"Clean and comfortable rooms. Beautiful beach and the fpur pools are great. It is a family hotel vut we didnt have noise problems."

"The room was clean and the staff was very friendly. Breakfasts buffet was alright I would rate it 8/10. Air conditions was good."