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"Staff is very welcoming and friendly. Rooms are clean. Food is nice. Can’t fault it really."

"Very dated and poor standard of cleanliness. The location is good but that’s about it ."

"If you are looking for a hotel at Terminal 5 in Heathrow there are closer options. You would think this property is located in the airport like the description states but this hotel is 20-25 minutes from the terminal and $60 in an Uber. We booked this as a quick overnight stay to take an early morning flight and were disappointed. While driving to the hotel we past at least 5 other hotels that were within 5-10 minutes. Search for other options if you are looking for a place to stay close to the...

"Check in area was deafening with what seemed like 2 conferences being checked in in the foyer area. Parking away from check in and needing to walk there is odd and not well described. The room stank. Of vomit in the bedroom and some other vile smell in the bathroom. The sofa bed was astonishingly uncomfortable and very loud if you moved. Breakfast was mediocre."

"This hotel is the perfect location if you want to be close to Heathrow Airport. We rode the bus from the car rental place and it took less than 15 minutes. The staff was great. We were not there long, but they were a life saver, I was trying to schedule an uber but I could not get texts to confirm my identity. The hotel has a kiosk to order a ride. Never seen that before. So grateful!"

"The rooms were not great. The bathroom wasn’t fully clean."

"A typical airline crew hotel. A bit tired in places. Could do with a refresh. Super friendly and helpful staff. Excellent breakfast"

"All the staff I dealt with were very helpful. The restaurant staff were especially good, lead by an excellent manager, Alison, great team."

"The rooms need at least an option of having more light. I get the theme for the hotel, but still - the lack of light in the room was deeply inconvenient. The most disappointing part was the pool area. When I visited in 2022, the pool setup was absolutely amazing for summer - cocktails in a very elegantly done Moroccan themed poolside. Great vibes, great drinks. Now - all that is gone, and the pool cabanas aren’t even properly set up. This was a real disappointment as it was the key reason I’d...

"Basic but did the job"

"The staff in this hotel were so amazing The location of the hotel is fabulous"

"From the photos of the rooms I had seen, I was prepared for a rather boring, average room, so I was very pleasantly surprised when the room turned out to be very stylish and charming. The fabrics were of lovely and of good quality and there were antiques as well as modern touches. The bathroom was spacious and had really nice granite and large porcelain tile. There was a jacuzzi tub which we enjoyed a soak in. We had dinner in the restaurant. It has a fairly simple looking menu, but the mushroom...

"There was a pool, sauna and steam room. I went with my 12 year old and there were times kids could use these facilities (and the seating area outside the pool), these were 9-10 and 2 hours (think it was 4-6pm). Under 16s not allowed in the heat rooms. Got towels given to us at the pool to use. Overall a great stay, nice food and kid friendly."

"Very happy with the value for money"

"One of the worst hotels and customer service. The family room we had pre paid was apparently not in service. The hotel manager took almost 2 hours to figure out alternate room situation. They kept changing their version from telling us that we will be given adjoining rooms to it being unavailable to finally giving us rooms that had non functioning AC and we needed to ask for fan at night. Although the location is convenient and very close to Heathrow the hotel rooms being non functional and poor...

"Spacious clean room with a good view to countryside. Similarly the 14th floor bar/restaurant had great views all round and a good selection of drinks. Breakfast buffet excellent albeit busy as I think they were fairly full occupancy . Staff friendly and helpful. Would recommend."

"This McDonald Hotel needs a definite updating. Much of it is outdated and tired looking. The staff and service were excellent and you can’t beat the location. The breakfast buffet was good, but could benefit by rotating items and providing more fresh fruit such as berries. The restaurant is only rated average for dinner with a very traditional and boring menu. The rear exit stair/lift is convenient for getting to Windsor Central train station and it surrounding restaurants and shops, but...

"Absolutely beautiful hotel and location. Food in the hotels restaurant was amazing. The staff were super helpful and very polite. Will be visiting again!"

"Clean room, great location"