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"cooked breakfast slightly overcooked but the breakfast menu was varied and good. Bedrooms are clean and feel part of the castle"

"The room was clean but had a bit of a musty odour"

"Great hotel with lots of activities for the kids. Gym was huge with lots of equipment and classes. We had a family suite which was huge with separate bedrooms for kids and adults. Only small let downs were the shower pressure being terrible, hotel was super hot even though it wasn’t a warm day, but the did provide us with fans. Breakfast had a great selection but gluten free options ran out quickly and weren’t replaced."

"Friendly and helpful staff at check in and in the bar. Lovely big family room with 2 comfortable beds and the best pillows I have ever had in a hotel."

"good breakfast, staff very professional "

"Excellent stay with my son"

"Rooms a bit dated but fine and comfortable. Smart TV recently installed which was good addition. Staff very helpful and approachable. Food good. Bar busy as a popular wedding venue. Third stay here and will return again. Good value and great location. "

"very good sleep and stay"

"Ground floor rooms Get to park your car outside your room when staying would recommend the less able Good food and harty breakfast and brilliant staff Have been going for years and that's why I keep going back"

"Its ok for a stop over"

"This hotel provides the excellent experience, making my visit to Durham so memorable!"

"We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...

"Didn’t use the spa for anything other than breakfast but the service and food were good"

"Food , drink and staff were really good. Room was very clean but very noisy could here people in next room even their conversation and our room was at the front so constant traffic noise , lots of lorry’s going by. The double bed in our room (4) was very uncomfortable could feel the springs so not much sleep. Breakfast was interesting bought to your room in a basket ! "

"Very clean and welcoming"

"The room was really warm even after adjusting the thermostat. Price of meals and drinks were fair. The staff great."

"I had one of the two suites. Very spacious and grand room. Staff on check in were very nice and helpful."

"Grear"

"Staff very helpful and friendly, my room was excellent a nice big bed, big walking shower and all very clean. Would gladly recommend a stay here."

"Staff were kind and friendly. Food was good in the bar but over priced. My room was grubby, the bedding and bathroom were clean but there was dust and dirt on the ledges and windowsills. No shower gel in the bathroom either. I was also above the kitchen there was lots of banging about outside and a constant humming/droning from what sounded like extractor fans. This did stop around 9pm but then started up again at 10pm. It was really quite loud, I could still hear it when I had my headphones...