Hotel with a Concierge in Durham from AED 370

"Hotel is declining each time I visit and the food this week was awful "

"Bit tired to be honest, grubby dust everywhere in the rooms and bathroom stains Breakfast average for the price, coffee awful, toast not toasted For the price really not worth it in my opinion, Rub Room restaurant was the highlight food was great decor was tired, staff at the restaurant were great"

"Staff very friendly and helpful. Slight mistake when checking in but this was resolved with no fuss. Hotel is excellently located and wonderful big rooms with plenty of character and no noise at all overnight."

"Well located hotel. Robert on reception was very helpful & knowledgeable. However, there were a number of things that annoyed me. No shower cap, no face washer, no rubbish bags in the bins. Different person's name on the welcome on the tv which couldn’t be changed. The bedding was uncomfortable, didn’t seem to fit very well. In the bar I tried to put my meal on my room but couldn’t because I hadn’t been asked for a credit card when I checked in. Was able to pay by cash even though on Expedia it said the hotel was cashless! "

"The hotel in situated in a lovely location and we found it to be very quite we suited us nicely. We had breakfast and evening meal and we could not fault it. We normally stay in the travel lodge when we go up to Bishop Auckland but we will use the Park Head in future."

"Gluten free bar and restaurant menu lacking "

"Good free breakfast for all guests although we were charged extra by Expedia which was annoying. Dated decor in the rooms but clean bathroom. Our room was very cold and the heating only worked intermittently (we turned the radiator to full but it came on for about an hour one night and roasted us on the final night, two other nights had no heating at all). Parking was ok but we got the last available space on a couple of days after going out… I think you can park in the approach road for free until 8am but don’t quote me on that."

"Excellent, fresh breakfast. Very good selection of drinks at the bar. Spectacular building and grounds."

"The hotel is ok but the staff is really terrible,when we came into the place me and wife said hello to them and they don’t even respond,plus one of the lady don’t even want to check us in ,a different lady came to give us the key,and just told us to go stairs."