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"Nice place quiet and good food and excellent service"

"We loved it and would probably go back. The only downfall for me was that they allowed locals into the club at night."

"Pésima experiencia: Intoxicación alimentaria, chiripas en la habitación y total abandono de la administración Reservé un viaje de 5 días y 4 noches (del 16 al 20 de abril) a través de Expedia para celebrar mi cumpleaños con un grupo de amigos en el hotel Serenade, y la experiencia terminó siendo una pesadilla por culpa de la comida y la falta de higiene. Para empezar, en las habitaciones había chiripas, lo cual es inaceptable para un hotel de este tipo. El primer día llegamos de noche y la...

"Un hotel de primera en todo el sentido de la palabra "

"Buenas facilidades, mal servicio, muchas moscas en los buffet. Muchos inconvenientes para reservar y para las toallas de playa. Los restaurantes a la carta la comida quemada."

"Hotel is very nice, all staff is fantastic "

"We expected more for our money. We were there for 7nights Sat-Sat. There is nothing gourmet about this place. All inclusive but limited availability. They ran out of a lot of things, chicken tenders first night, macaroni, tequila, wine, hamburgers, and multiple menu items at all the restaurants and bars. The food we did have was barely mediocre. Different restaurants were closed multiple nights. The bath tub in our room would not hold water. We barely saw any characters. The main characters they...

"The workers are the best part! They are very nice and helpful. The rooms got cleaned everyday. Definitely bring a water bottle to fill up with their water jugs."

"We stayed all inclusive, food was good drinks were cold and all staff was very friendly.. our butler Kathy was amazing ! "

"This was my first resort experience, and I loved it! The food options were endless and amazing. The staff were the friendliest I have ever encountered, always smiling. The resort was packed with activities; there was so much to do. The restaurant options, aside from the buffet, are worth every penny you pay for the all-inclusive. Overall, it was a magical experience!"

"Our stay was absolutely fantastic. Brandol Ortega was always kind, professional, and ready to help with anything we needed. Maria Guzmán and Enrique Jalique were amazing entertainers and made our vacation even more memorable. Thank you for such a great experience!"

"Limpieza"

"Was a great stay, would definitely recommend!"

"The property is beautiful and massive. The pools are spotless and our room was among the best I’ve stayed in. The staff was professional and friendly. We were in the preferred section but only heard from our butler once-no biggie. We didn’t need him. The food was adequate-typical of resorts. We were there in early May and it was quiet so only a few restaurants were open each night. It was fine. The biggest disappointment was the beach. There were mounds of seaweed two feet high by the...

"Omg I have to say in all my years of traveling and experiencing hospitality this has to be by far the best and most humble places I’ve been to, from the moment me and my wife walked in we were treated like royalty and everyone else around the same!!! I never take the time to right reviews but this place I did. From the beginning with David in the excellence club member area to Joan the attendant. Superb service. I also have to say the he chief in las olas amazing amazing custom tostone with a...

"It was really good. "

"I wouldn’t come back even if you paid me stay here. Staff was terrible, I had to beg for towels everyday. Day 1 my ac was broken and my toilet flooded the whole bathroom. I had to reach out multiple times to switch rooms. The food was awful. Don’t come here. Parties are not worth it. This resort is terrible "

"100% recommended. Great place, nice people."

"La propiedad muy limpia al igual que las picinas la comida muy buena y variada la atención del personal excelente"