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"EL HOTEL nos encanto desde que llegamos la atencion de nuestro asistente personal exelente persona Luis Mateo , muy amable y muy preocupado, siempre pendiente hizo posible que nuestra estancia fuera placentera ,la habitacion limpia siempre, en cuanto el bar y las instalaciones muy bueno todo, felicitar por el buen servicio y las comidas ,la playa super "

"Roommate top notch, views are amazing "

"Pésima experiencia: Intoxicación alimentaria, chiripas en la habitación y total abandono de la administración Reservé un viaje de 5 días y 4 noches (del 16 al 20 de abril) a través de Expedia para celebrar mi cumpleaños con un grupo de amigos en el hotel Serenade, y la experiencia terminó siendo una pesadilla por culpa de la comida y la falta de higiene. Para empezar, en las habitaciones había chiripas, lo cual es inaceptable para un hotel de este tipo. El primer día llegamos de noche y la...

"Hotel was a little run down but we enjoyed ourselves.."

"The resort was beautiful. There were a few minor repairs that needed to be made (like wall paneling coming up or chipped paint, but that didn’t bother me). The landscaping/ gardens were beautiful. The pools were awesome! The food wasn’t the best. Breakfast was good, but dinner buffet was so-so. Restaurants were decent. The hotel app was not user friendly for making reservations, had to go to customer service to reserve the restaurants, Very questionable seeing food not kept at proper temperature...

"Hotel is very nice, all staff is fantastic "

"The hotel and the water part are great, however services were significantly lacking, in the restaurants, golf carts to move clients"

"Piscina excelente, comida en bufete variada, entremeces muy buenos, el cafe espectacular, lo pueden visitar... lo vale "

"We stayed all inclusive, food was good drinks were cold and all staff was very friendly.. our butler Kathy was amazing ! "

"El personal muy amable pero los cuartos tienen olor a humedad es las sabanas"

"Our stay was absolutely fantastic. Brandol Ortega was always kind, professional, and ready to help with anything we needed. Maria Guzmán and Enrique Jalique were amazing entertainers and made our vacation even more memorable. Thank you for such a great experience!"

"Super friendly staff, clean rooms, amazing breakfast. Wonderful hotel to stay at"

"Was a great stay, would definitely recommend!"

"The property is beautiful and massive. The pools are spotless and our room was among the best I’ve stayed in. The staff was professional and friendly. We were in the preferred section but only heard from our butler once-no biggie. We didn’t need him. The food was adequate-typical of resorts. We were there in early May and it was quiet so only a few restaurants were open each night. It was fine. The biggest disappointment was the beach. There were mounds of seaweed two feet high by the...

"Omg I have to say in all my years of traveling and experiencing hospitality this has to be by far the best and most humble places I’ve been to, from the moment me and my wife walked in we were treated like royalty and everyone else around the same!!! I never take the time to right reviews but this place I did. From the beginning with David in the excellence club member area to Joan the attendant. Superb service. I also have to say the he chief in las olas amazing amazing custom tostone with a...

"It was really good. "

"My room was absolutely disgusting. There were roaches and gnats everywhere. The safe did not work. The shower leaked into my bedroom area. It smelled so bad of mold I went to bed with a headache every night. There were huge puddles of water outside my room every morning. The hallways and public bathrooms were filthy. The wait staff was the only pleasant part of the trip. The pools were dirty with objects floating around even first thing in the morning. The front desk was nasty and completely...

"not terrible not great. get what you paid for."

"Property was great , found some loose tiles on walk ways that were cracked and broken big hazard but young children that love to run around or even and adult can get hurt, cleanliness was there i just wish they were on top of it more when it comes to spills, staff was great very nice people had a lot of interactions around the property and all were very helpful, Robert And Jilson over by the buffet were always there when my family and i arrived greetings us and helping us out with our tables,...

"La propiedad muy limpia al igual que las picinas la comida muy buena y variada la atención del personal excelente"