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"Todo fue genial"

"The property itself was beautiful, and our room was clean and comfortable. However, the level of service and treatment from several staff members significantly impacted our overall experience. As a father traveling with my wife and two daughters, I was disappointed by the lack of professionalism, courtesy, and customer service throughout our stay. On multiple occasions, staff were rude or dismissive when we requested assistance, often responding with attitude rather than support. One...

"The property was beautiful. The only issue that I had was ordering it doesn’t allow you to order in the app. When I called downstairs with my order I never received my order. I had to go to the dinning room to eat after waiting hours for my room service. Also some of the Bartenders in the main lobby was a little rude. I had upgraded my stay to the elite package and still was giving me a hard time to get premium drinks. Other than that the stay was amazing."

"I didn’t like how there was literally only Spanish music 24/7 I understand it’s a Spanish speaking country but even when I was telling the djs and entertainers they like they didn’t care Tip: bring your own little speaker Also the ppl at expand listen it I don’t think trying to forcefully get me to buy your time share at my hotel where I’m trying to relax is the right thing to do And mind you they don’t come off as so. They literally told me and my wife (oh we will show you the best...

"We went for our honeymoon! The hotel is a bit older but well maintained. The staff work very hard to ensure the guests are well taken care of. There are frequent shuttles to get you from one side of the resort to another. The food and drink were top notch, every night we ate at a different restaurant but the main restaurant was still excellent. The downsides; they suffer from the issue of an over growth of sargasm seaweed at the beach. The buildings are three floors and there are no elevators....

"Gorgeous resort and the food was wonderful I will definitely be coming back, we had issues with our air conditioning which was expressed to staff several times, they would write reports but this issue was never resolved and no alternative was given. Other than our hot room and no fans available in the resort we had a great stay at this resort."

"Staff was great and buffet was wonderful! Overall great experience except when my husbands bracelet fell off in the pool and they tried to charge us 50$ for it."

"We really enjoyed our stay. Everything was great. All the staff were very helpful."

"Rooms were very clean, outdoor pools very clean service excellent food was great only thing was the tamahawk steak at magna always running out of steaks it wasn’t a great experience after that everything is great."

"Best resort ever ."

"The only - was the check out very unorganized"

"Nick park"

"This hotel is brand new and has absolutely beautiful architecture. The grounds are gorgeous, and you can see the potential for this to be a truly spectacular resort. Unfortunately, our experience was very disappointing because the property is not being maintained to the standard you would expect from such a beautiful new hotel. We found **cockroaches both in our room and in the pool area**, which was extremely unpleasant and concerning. The rooms also did not appear to be properly cleaned, and...