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"Staff at breakfast all seemed subdued and only very few interacted with guests. The choice of breakfast was minimal. In comparison with other hotels it was just about acceptable. Some of the seats were uncomfortable due to ware and tear. Ended up sitting on the frame rather than the leather clad seat cushion. The hallways were very dark and the room itself did not have adequate central lighting. The shower was a weak waterfall style shower with out a hose for extra use. I found the concierge...

"All the staff was very friendly and helpful. We had a really nice clean room. The space was great for a family of four."

"We were very impressed with the overall hotel, the staff and the architecture. The food was really good for lunch and dinner. For lunch, we sat at the bar and was served by Kaitlyn, who was very polite, helpful and professional. All your staff was very polite and helpful, but Kaitlyn was particularly good at it. Next time we’re in Liverpool will be sure to stay at this hotel, without fail!"

"Room was very big and clean with a huge window and a lovely view of the Liver Building . Reception staff were very helpful and pleasant. Nice bar with outside space and views ."

"Everything as I would want and expect"

"The location for both the waterfront and for Liverpool One was excellent. The staff were very professional yet friendly, the room lived up to expectations and the breakfast was varied and well presented."

"Check in was friendly , Welcoming and smooth. The apartment was very clean and well equipped. Very happy with our stay here"

"Great staff very clean!"

"It's located in a really good area. Room was clean, hotel was quiet. I was there for a day, no complaints"

"Excellent deluxe balcony room especially as it was an up grade. Looked over Matthew St but with yhe tripe glazing had no disturbance at all. Bed was very comfortable. Staff were so helpful and chatty, also had the opportunity to leave luggage on last day so could explore with out it , think they also offer his service if you arrive early as we went to do tjis. But we're able to check in early which was a bonus."

"Excellent location, near to city center and albert dock. Food is average"

"Good location"

"Didn't use the facilities as only on a 2 night stay. Great location and worth the extra."

"Clean room"

"Very hot and there is no aircon . Only fan available"

"We had issues with the Bathrlom which was a shame as we use the Liner frequently. I have raised it directly with the Hotel and whilst l had an acknowledgement, l am still awaiting a response. So rather un impressed as l raised this on Sunday. But maybe l should have learned by the fact that l never had a response to my query about parking sent back when booking was made. Customer Service is certainly not great anymore."

"Great location lovely rooms breakfast was good"

"Clean, modern rooms with a great breakfast."