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"Great stay, lovely room and excellent breakfast."

"This hotel was perfect for what we wanted/needed. Somewhere the kids could enjoy and the swimming pool made that just right. The food for dinner and breakfast was so well thought out. Something for everyone and the taste was lovely. Our second time of staying and I would always recommend and go back. "

"Such a wonderful hotel, happy attentive staff very clean good food and kid friendly "

"Not really good "

"Clean room, excellent breakfast bar and all-day menu, lovely view from the brasserie on to the Thames. Also, very convenient to train, Castle, restaurants and shops. Disappointed to have a room with a poor window view on to a narrow passage way. A couple of other minor irritations could be resolved through calls to reception/maintenance staff. I’d stay there again, but would stipulate room preferences."

"Not really one for leaving reviews. Especially negatives ones but this was truly awful. We arrived pretty late on the Thursday night so the bar was closed, which is fair enough. Tried the vending machine to get some drinks for the evening and it didn’t work. Again, these things happen. Hard to know if the tap water is ok without drinking water labels on the taps. Normally it means don’t drink if it doesn’t say drinking water. Again small things that aren’t really issues. We had a family room. The sofa bed was shocking. So uncomfortable. Was literally like lying on springs. It was so bad we let the kids stay on the proper bed and we stayed on the sofa bed. Shocking night sleep. Got up, went for breakfast just after 7am. Ran out of plates and folks. Eventually the plates came out but 3 times I went back and still no folks. No mugs for hot drinks, only disposable cardboard cups…which they ran out of. Wouldn’t stay again if flying from Heathrow and wouldn’t recommend to anyone. Luckily I had £60 credit in the Expedia account so the room only cost £21 for the night…still overpaid. "

"No longer a luxury hotel, but always conv"

"Room was clean staff helpful breakfast was good "

"As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option. Room was fine, a single with enough space. "