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"Myself and my boyfriend had a lovely stay. The hotel is a short walk from the train station and situated right in the Quayside - literally a stone throw away from all the amazing bars and restaurants. The staff we had the pleasure to speak to were all so kind and helpful, professional and always welcoming. Breakfast was delicious - you could tell the ingredients were of a high quality and the dining area was clean and a lovely, open space to enjoy breakfast. The only tiny little thing I’d mention is the hairdryer in the room was pants. We stayed in a club room and the hairdryer was one of those little ones you have to hold the button on to work. I’d expect a much better hairdryer than that for the room we were in. This is just a tiny improvement I would request and had no impact on our lovely stay. In any case, any hairdryer is better than none!"

"Staff were friendly, welcoming and informative. The room was well equipped with free tea/coffee, fridge, fan and hairdryer and bed was clean and comfy. Hotel itself could do with a bit of an upgrade but it was still a great place to stay."

"Amazing stay Lovely room great staff and good food "

"A very good hotel. Lovely and clean. Check in was efficient and a good experience. Staff were very good. The room was excellent and very clean. "

"Great stay again at Lumley, we got an upgrade this time into the castle itself, what a room and highly recommended. Staff very pleasant and food fantastic! Looking forward to our next visit."

"Room was cold but apart from that, the hotel always good"

"Staying after working for an event in the city & decided to stay in the quay. Malmaison is lovely- beautifully decorated rooms, comfortable beds, great bathroom. The bar is great with a huge choice of beverages, the barman took time to chat and ask about your day. Breakfast was great! Staff at breakfast were really friendly, chatty and attentive. "

"Great hotel set in lovely lawned grounds. Helpful and friendly staff, nothing is too much trouble and they are very chatty, they clearly enjoy talking about their local area"