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"Had a lovely stay during Covid. "

"It would of been good to be able to get food in the restaurant as a late check in but otherwise everything was great"

"Our go to hotel when traveling to the UK. Easy access to tube station and works well for early flights departing Heathrow."

"The shuttle bus goes to the airpoirt every 30 minutes. Its an extra cost but Renaissance does not share with other hotels so you’re almost sure to get a place on the bus. Hotel looks in need of updating on the outside, but inside it is pretty good. Food in restaurant was pretty good too. Overall we had a good stay."

"Very impressed with standard of property and absolutely spotless cleanliness. "

"Perfect location. Very nice breakfast. Room was clean"

"very good"

"Excellent "

"Hotels.com relocated us to this hotel after the original hotel we booked couldn’t check us in due to being overbooked. We arrived for check in at 1am tired having spent most the day travelling. The person who checked us in was rude and demanded that hotels.com pay for 15 days worth of parking as that is what they saw on their system. They refused to check us in unless £150 was paid in addition to the fee already paid to them for bed and breakfast accommodation. We explained that we didn’t even...

"This hotel was closed when I got there, I was left stranded by your company…….I bought and paid for this so needless to safe I need my money back ASAP, I am 88 years old and to have this happen to me was not acceptable, how did this happen? I decided to take a cab from Heathrow to the Ramada Inn at Hounslow east, cost me £40-, and to find I did not have a room after a long flight from San Diego, was so disappointing."