Find Hotels with Bars in Isla Mujeres

"Clean, polite staff, nice grounds"

"We stayed from March 25 to April 1st. The Service staff were outstanding. After arriving we became aware that the ownership of the hotel had changed. There was no communication about the change, and our package went from being all inclusive with the ability to order from the menu whenever we wanted, to not being able to get anything aside from the buffet for each meal. We were extremely disappointed with how the change over happened and the lack of communication around it. The expectations that the service staff had gone through with us upon arrival were just no longer available, and we had no choice but to dine elsewhere any time that we wanted a la carte food. In addition to this, there was a corporate team on site for the last few days and their presence was not welcoming or friendly in the least. We tried to address the situation that we were in with our package expectations many times, and were not provided any solutions at all that would have made it better. Prior to arriving we had also contacted the hotel to see if there was an opportunity to upgrade our room. Through email, we were given a rate for an upgrade, but when we tried to accept it and proceed to payment, the response was to show up and we would be taken care of. I tried calling instead to have the upgrade processed and was told that it was not an option. Along with that all systems were down, including wi-fi and communication to the front desk. The location is beautiful, the service staff were outstanding. "

"Love the location of this hotel. It’s clean and the staff is friendly! "

"Location is amazing for snorkeling and swimming. The staff is super nice and helpful. The only reason I would not come back to this particular resort is the food and restaurant situation. The make you make a 24hr reservation to all their restaurants, but only 1 is included in the all inclusive. The food is not good. Very Americanized. Which might be good for some people, but not for us. And they will try to sell you a timeshare/membership to their hotels. "

"Always the best! Staff is amazing at Privilegs "

"Love the location close to North Beach. I wasn’t looking for anything fancy I just was looking for something that had a comfortable bed and a good shower. If fulfilled all that I needed."

"Front staff Jonathan was SUPER helpful and made the stay so much better! Location and cleanliness was great! Highly recommend "

"Quiet, laid back, very clean and staff was very friendly and accommodating. The room was perfect and comfortable. Views are beautiful. "

"Wonderful resort, good food a few items not to my liking but overall very good “fantastic pizza at SeaSalt” extremely friendly staff with shout outs to Lizbeth, Liza at reception, Ivan life guard” great guy”, Claudia and Karen on the beach, Juan, Javier and Alajendro at Boca, Omar and Pablo at SeaSalt, Andrea and Floberto at the pool cafe and Diego the Manager. All made our trip special."