Find all hotels by Destination Hotels in Leona Vicario

"Terrible SPA Experience: Deceptive Bait-and-Switch! My wife and I had a gift certificate for "1 Hour Hydrotherapy." We booked with a male receptionist, but the next day, a female receptionist gave us an unrequested 20-minute massage instead. When I complained, they finally let us into the hydrotherapy area. The real scam happened when we left. The male receptionist reappeared and aggressively demanded $120 per person for the 20-minute massage we never asked for! I refused this bait-and-switch and demanded to see a supervisor. He pretended to call one, but luckily, I found the actual manager working nearby. After explaining their deceptive upselling tactics, the manager let us leave without paying. Avoid this SPA if you don't want to be scammed!"

"staff was so friendly! food was fresh and delicious. the entertainment team is a blast! 10/10!"

"Beautiful property . Wonderful staff. My grandkids loved it.."

"The hotel was nice but they are currently renovating it. Staff was okay. Pools were nice but they are outdated. "

"Clean property, polite staff, always saying hello and asking if we need anything. Carlos was an absolute positive addition to our stay as our butler"

"Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent. 2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes. 3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before. 4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it."

"Staff really friendly . Rooms are spotless . Nice lay out. Breakfast really nice with different options. Close to Airport . Shuttle service really convenient ."

"I have zero complaints about this resort. I will be back. The spa was great. Food was great. Staff were outstanding. Room was perfect, and cleaned throughout the day several times. I loved my stay here, and Will recommend to others. "

"Worst experience ever, food very bad not much variety, activity are limited, I don’t recommend at all"