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"Staff are very helpful. "

"Amazing place. Royal treatment. The private onsen was a highlight. So close to the train and bus stations. Beautiful place in the world. "

"Our favorite stay on our Japan trip. Staff was helpful and the space was clean. Both Onsens were wonderful and very relaxing. "

"The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited."

"Musashino Bekkan is a truly amazing place! As soon as you walk in the front door, you know you’re going to have an authentic, Japanese experience. The lobby and rooms were very clean and comfortable. The staff was very friendly and their shuttle was very convenient. If you are at the train station, they offer to pick you up whenever you are ready to return to your room. Our dinner and service was amazing. The food presentation was spectacular! The areas around the property allows for scenic, relaxing walks. The baths were also very clean and comfortable. I would strongly recommend Musashino Bekkan if you are staying in Hakone. "

"excellent staff and services"

"Amazing "