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"Food was amazing and the property was clean, staff was friendly and kind the only thing I would say Riu needs to work on the resort credit why give $600 in credits when it can only be used at the spa and it's not like you can use all of the credit for a spa visit they only take $40 off I think it's also fair to use the credit for the catamaran and all other resort activities makes a lot more sense otherwise the stay was amazing"

"Tried to cancel the trip after the hurricane and hotel originally said they would and then changed their mind . We came expecting it to be damaged and lower standards and for a $10,000 holiday I wasn’t impressed. Hotel smells horrendously of mold and our rooms were so full of mold we got chest infections. Confirmed by my doctor when I got home. Could see mold in the air con vents (photos taken). Hotel grounds themselves (like garden beds etc, not well kept ) Staff were unfriendly . Asking the bartender at the pool bar for a bob Marley and she rolled her eyes . I asked if there was a drink she would prefer I order instead as the first drink is layered and she told me the name of another drink that was easier to make . And no she wasn’t swamped at the time and yes I tipped well every time. I will never ever visit again. I go to the Joia in Mexico quite often and it’s way nicer, it doesn’t even compare . I couldn’t wait to go home . Food was mediocre . We expected that post hurricane . I really wish we would have been able to cancel considering. And now it’s closing for 6 months … clearly because it needs work . Terrible vacation . What a disapppintment . Save yourself and go to the joia in Mexico , you won’t be disappointed ."

"Clean room Liked first floor with a patio Good location to beaches and restaurants Would definitely go back"

"Clean room, good restaurants and buffet."

"Honesty, the staff attitude it everything at this place. Loved our stay here. Wonderful for family and food was great. Only thing I will say is I didn't like being robbed into joining the no"

"breakfast wonderful, beach amazing!!!"

"Dinning staff is excellent! Only one person doing the grill needs customer service training…, and you know who he is!!! Attitude towards Jamaican visitors STINK! "

"Everything was Great other then my room wasn’t ready when i arrived at 3pm I didn’t get a room til 3:43pm "

"Only issue is the air condition does not make the rooms cool and comfortable the rooms stayed stuffy and moist"