Find 5 Star Hotels in Xcaret from AED 751

"Great all-inclusive resort. Perfect for families with young kids. The staff always gives great service. Overall, the food and restaurants are good. We had a great time."

"Our stay included 2 rooftop pools and they shut down access to one of them during our stay for a private event for all the days we were there. One day is bad luck, but our entire stay? This hotel was so expensive because of the included amenities. Plus they have an entire section dedicated to ‘exclusive access’ and on top of that they shut down another pool? And everytime we asked for helped we were always redirected to another staff member. An example of this: we brought cash to tip the staff, we went to concierge to ask, they directed us to reception. Reception directed us to the boutique shop. The shop directed us back to concierge. No one wants to actually help. They just want you to go away and not be a bother, but they still want us to tip, and participate in the time share lunches and sell you stuff when you already paid to be at this expensive hotel. The food there also messed up our stomachs pretty bad. We went with a group and it effected everyone. The hotel is very nice. But the staff and the food quality are disappointing at best. "

"Lots to do. 6 days felt too short. Disappointed in water slide area. And poor communication about bus times to parks. "

"Can’t say enough about the staff and the property conditions. Super clean. Only issue was the transportation company they use. Absolutely horrible. Lomas Travel. Waited over an hour to get a ride to the hotel upon arrival in Cancun and our flight was delayed by a couple of hours when leaving and they wouldn’t accommodate a later shuttle for the 6 of us. "

"We stayed in a Platinum Plunge Pool Suite. I’d recommend you pass on the plunge pool, it doesn’t see any sun- the suite is very private, comfortable. The resort itself is very big, a bit too big for my preference but I’m sure it would appeal to others, they do have a shuttle to help get around quicker when needed - the riviera side was under construction but it didn’t affect the daily activities and we didn’t notice any noise at night. We didn’t get to enjoy many of the a la carte restaurants as they book up way too fast - this was disappointing. The buffet is very well setup with lots of variety - the 24 hour sports bar is a nice spot to enjoy drinks and food in a casual environment."

"It was an amazing stay. Service was great and everyone was very friendly. For a place that seemed full it never felt that way. Plenty of space at the amazing pools and options for quiet water front or entertaining pool side "