Find all hotels by Occidental in Cozumel from AED 807

"This property was the worst resort property I’ve ever stayed at. To start out at check-in we stood in line for over an hour. There were probably 40 people checking in at the same time and they only had two staff members. After we get to the front desk we find out there was an additional resort fee of $15 per day added onto our stay. It wasn’t disclosed, when we initially purchased the package from Sun Country. The person checking us in “upgraded” us to room 317. We were supposed to have a two bed premium oceanfront room. We thought, wow, the gentleman’s being nice. The upgrade room was in the old tower. It was a large room with a king size bed that was broken in the middle. A huge divot so that you both would roll to the middle of the bed. We had a toilet that didn’t flush and a shower that didn’t work. The room smelled of mold. To top it off the air conditioner was broken. We went back to the front desk and asked for the room that we booked. They said they were sold out and it was too bad because they already gave the next a room. The lady who we spoke to was the manager her name was Fatima. She was awful. No apologies. Nothing, just suck it up. I ended up calling Expedia and they talked to the manager on the phone. They agreed to switch us to another room the next day. They would also send someone to fix the air-conditioning. Five hours later at about 9 PM, they showed up to fix the air conditioner. Granted my girlfriend and I have been up since 3 o’clock the prior morning"

"Great service and staff is the best"

"NA"

"The service at the bar was slow and waiters were rude. The WiFi only worked at the pool or restaurant. Daniel was fantastic and received all the tips we had planned to dive out to all our service members "

"This was our fifth time staying at this resort. The hotel is very clean. Our room was beautiful and very clean. The ladies at the coffee shop were excellent. The food was okay for all inclusive. Not great but you can find something to eat. The Mexican restaurant was pretty bad which is odd considering it is in Mexico. The snack bar and pool bars were great! The shows and dining experience has seriously declined in quality. I don’t think they have enough staff working the buffet dining area. It’s hard to get refills on drinks but it is clear the staff is working very hard. The shows are honestly pretty bad. Snorkeling off the resort is excellent. We saw a lot of cool sea creatures. I highly recommend Elite diving on site both Omar and Rueben are fantastic instructors."

"One of the best trips we had done in the Caribbean this trip was #10 #1 to Cozumel. Scuba diving was really good all the staff was helpful specially Victor with cleaning and helping fix a problem I had with my gear. Coaky and Pueblo were great dive masters. Food was ok at 2 of the restaurants other 2 were good just pricey for what they are we did half food on resort other half took a taxi to town. Would advise going day one to mega store and getting some extra drinks beer and snacks for room was fun just doing that adventure. Will definitely come back and recommend. "

"Muy agusto"

"Fabulous! "

"2nd time there and have no complaints. Great food and awesome service!"