Find all hotels by Palladium in Kantenah

"The room was very clean! I enjoyed my stay and so did my boyfriend. We were impressed with the friendly service, the swiftness of the room service and the resort itself and outside bathrooms smelled clean and were clean. The only issue i had was the floor of the balcony. Granted it is outside but the dirt builds up quick after rain. the hammock was a nice touch (garden view room) but the placement could’ve been better so it wouldn’t have been hitting the sliding door. I had a faulty lamp on my side of the bed, which i had reported. Also there is a knocking noise that comes from the shower, could’ve been a pressure issue. I reported all these things i pointed out but overall id give the resort a 8.7/10. The shows at night were really nice. But my and my boyfriend are under 30 and have no kids for why we picked this resort. When i booked this place i liked the fact that it was all inclusive, but for the month of april (granted the crowd could be different throughout the year) it was mostly retired folk or older couples wanting to spend time away. Everyone had their own space and kept to themselves, but we expected a little bit more life but for the amenities and the distance to the Avenida nearby, there wasn’t many complaints since we have access to leave the resort. I would recommend this place if you want a quiet, calm, and chill vacay away from home. "

"Clean, friendly staff"

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"They need to offer dinner buffet! "

"Great adults only all inclusive hotel. Good choice of restaurants. "

"This resort is incredibly beautiful with amazing staff that were kind and friendly. The only reason I did not rate this 5 stars is because both the breakfast and lunch options were redundant. The food items were all the same every single day without any variety."

"My wife, kids, and I just got back from a weeks saty at Kantenah Family Selection. This was our first time at this resort. Our expectations were far exceeded. The property is beaautiful and so well kept up. The staff is always working hard to keep this place beautiful. I would have to say the best part of our trip was the excellent service. The staff was so kind and accomodating. They really go out of thier way to make your stay memorable. We plan to come back as soon as we can."

"Had a wonderful experience startingvat checkin. Greeted by friendly staff and transported to our rooms. The facility had non-stop entertainment. Wonderful experience."

"Clean room, great staff, good food, typical all inclusive drinks. I would not recommend the “more inclusive” option. It felt like every meal and experience had “upgrade” options that you had to pay for which took away from the convenience of the all inclusive. After check in we wanted to sit by the pool but the place where we needed to get towels was closed. We were looking forward to the catamaran experience but it had to get cancelled due to weather. That was understandable. But it was not understandable that they drove us to the location to then inform us it was cancelled. When we arrived at the beach where we were supposed to go on the boat, every decent option costed money. We paid 150 dollars for table and chairs for the day. We set up transportation at 5pm to return to the hotel. We rented towels at the beach and we did not see they needed to be returned at 4:30pm. It felt wrong that they had the pick up time 30 min after towels needed to be returned. We almost got charged 10 dollars per towel but luckily got our money back. It felt like everything was trying to be up sold and we didn’t appreciate that. We expressed our concerns but they did nothing at all and just tried to explain how they were right. We were very disappointed in the customer service and their un willingness to make the situation better. On arrival we weren’t able to make a dinner reservation because that closed before check in time which seems wrong. "