Find Hotel with a Concierge in Acton

"I stayed in the hotel for six day and we loved it. It was clean, beautiful, people were very friendly and respectful. Service was great. The view is the most amazing view of Big Ben and the location is the best. "

"Great overnight before the airport. "

"Staff are excellent, location is brilliant, view is spectacular (room with bridge view), bedroom is clean with a very comfy bed, and the double glazing is incredible! On the down side, the bathroom is very dated and in need of renovation. I expected better for the price paid. "

"Hotel is in a great location, close to the underground, cafes, restaurants and museums. Rooms and elevators are small and carpet needs an upgrade. I would stay here again!"

"Staff was very attentive and accommodating. The hotel was experiencing a leaking roof that was coming through to the lobby but the situation was being handled with little disruption to the guest "

"Originally, our stay didn't start well, the bathroom hadn't been cleaned, a big clump of hair in the shower! After speaking to a woman on reception ( 3 times) we finally spoke to the manager of the hotel, who was polite, helpful & gorgeous! He kindly upgraded us to a 1 bed suite, it was a perfect experience after the initial hiccup. Will definitely stay here again when visiting london. Beautiful room, close to the Savoy theatre, i cannot praise the helpful manager enough. We enjoyed a swim on our departure day, great little pool we thoroughly enjoyed our stay, 5 stars!"

"Very nice hotel with an excellent position in front of the river Thames. You can walk almost anywhere. We had a little issue with checking onto one of the two rooms booked but this was quickly resolved by Jairo and Orlando who kindly offered us a little upgrade to compensate. Thank you to both of you. Only gripe would be that we were denied access to both bars due to having my four year old granddaughter with us. Apparently access to children is at the discretion of the manager. Being a birthday celebratory weekend we were looking forward to sampling one of their famous cocktails but alas it was not to be. "

"Just love a Cotizen M and this has to be one of the best!! Amazing location with a fabulous terrace. Staff as per usual - top notch and a credit to the chain!"

"The hotel is in a great location. Very walkable area. Staff is great. Room was a little dingy but not a bad room at all. "