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"Highly recommend staying here if it’s within your budget! If you have the Hakone Freepass, then head to Gora and the hotel has a very convenient shuttle bus stop there that runs every 20 min. Upon arriving staff greeted us, took our luggage, and coordinated check in. After check in, staff immediately escorted us to the room with our stuff while telling us highlights of the property, such as where the onsens were and where breakfast was. The room itself was great. It’s nice and clean. They...

"美味しいかった"

"食事やアメニティなど非常に女性に良いサービスが多かった。ただスイーツ、温泉好きの男性の私でも充分満喫できるお宿でした。施設も開放的、お部屋からも芦ノ湖が見られるのも良い点です。"

"Personal onsen experience was the best in my 14 day Japan trip. Outdoor onsen feels like soaking in nature. Very close to Hakone shrine and all most popular spots in area."

"We had a disappointing stay overall. It was quite challenging to make a dinner reservation, and unfortunately, we regretted dining there. We were seated near families with young children, so the atmosphere was not as relaxing as we had hoped due to the constant noise and screaming. We would have appreciated being informed in advance that the dining area was very family-oriented so we could have decided whether it suited the experience we were looking for. The food was also quite expensive and...

"Love the location and beautiful grounds. Perfect ryokan to stay in and the food was amazing."

"Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience."

"We had an amazing stay and our only regret was that we only stayed one night. Our room was large, the beds comfortable and the bathroom new and efficient. The overall properties and amenities were well above what we had expected. Stay at least 2 nights and enjoy both a wonderful property and beautiful area. "

"富士山をずっと見ながらのお風呂は最高でした！また来ます^_^"

"I highly recommend this Ryokan for a traditional Japanese experience. The room was spacious, comfortable and I loved the tatami mat! The kaiseki and traditional breakfast meal were exceptional, with beautifully plated dishes. The staff were incredibly welcoming and helpful. The onsen was a wonderful place to unwind, with three options available - be sure to book in advance to secure a private timeslot. The nearby antique museum is also worth exploring if you have some free time. Overall, I had a...

"location is a bit remove but other things are good"

"We are satisfied with the breakfast. I hope they serve ala carte for dinner. Not all guest are not into buffet. "

"Staff were excellent. They were very helpful and friendly. Hot springs was a good experience. Lakeside meal was a great opportunity to taste a variety of Japanese foods. Rooms were comfortable and quiet. Great location for a quiet peaceful break. Courtesy coach was a good method of getting too and from Moto Hakone and to Odawara."

"ロケーションやサービスがとても良く、大満足です！"

"Our first stay in a Rakuten property and it won’t be our last. Loved the room, which was more an apartment really. Every thing we would or could need was provided though I wasn’t expecting a telescope to see the stars! Check in was digital and very easy. Welcome pack was unexpected and very good - especially the red wine. Loved the private onsen and balcony foot spa. There was also a sauna but we didn’t use that. 10/10. "

"It is a stunning property with a great onsen attached "

"Amazing !!! Favorite hotel ever!!!"

"Hotel di primissimo livello con onsen privato e personale disponibile. Le stanze sono spettacolari con vista memorabile, spaziose e molto belle. Futon ed esperienza tradizionale da provare. Ovviamente il bagno termale privato è il vero valore aggiunto dell’esperienza, insieme alla cena kaiseki. "

"ご飯がおいしかったです！"

"Hot baths amazing. We were in a Western-Japanese style room. Huge space and beautiful views of mountains from the room."