"駅近で利便性がよく、宿泊前に荷物を預けられる点が大変よかった。朝食は併設のタリーズで軽食のサービスもあり、嬉しかったです"

"Staff were excellent. They were very helpful and friendly. Hot springs was a good experience. Lakeside meal was a great opportunity to taste a variety of Japanese foods. Rooms were comfortable and quiet. Great location for a quiet peaceful break. Courtesy coach was a good method of getting too and from Moto Hakone and to Odawara."

"The main areas (lobby, hallways, restaurants) were nice enough and clean however our room was not at all what we would have expected for $400/night CAD. The entire hotel was dated and is in need of updating but our room was particularly in bad shape. The air conditioning didn’t work well and we had little control over it. The furniture was all old and worn, not something you would expect for a “nicer hotel chain”. The bathroom had mould and had a terrible sewer smell. It was so bad that we...

"It is a stunning property with a great onsen attached "

"スタッフの方の対応がとても良く、気持ち良く快適に過ごすことができました！ 朝食ブッフェも品数も多く、とても美味しく楽しくいただきました♪"