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"We had an amazing time at the Ten-Yu Hakone Property. Staff was helpful, we got very nice mountain facing rooms, and they gave us rooms together per our request. The rooms were super clean and beautiful. The dinner and breakfast buffet were excellent. we just wished we could have stayed longer. I would definitely recommend this property to everyone. I would give it 6 stars out of 5 if I could."

"とてもいいホテルだと思います 泊まってよかった"

"A fantastic selection of food and drink at breakfast and lunch. Scenery is breath taking and worth the hour bus ride. As we booked last minute free shuttle bus was unavailable. 2mins walk to cable car and pirate ship. Trail walk around the lake. Our one night stay was not long enough. Bedrooms not huge but liked the proper shower"

"Relaxing stay, enjoyed the private onsen."

"The hotel was relaxing, onsen was amazing, dinner was a limited menu but good. The secenery was stunning. The staff were hard to find at times, overall I would definitely come back."

"Excellent place to saty"

"We love the view, the onsen. It’s clean and spacious"

"The breakfast had a lot of variety. Snacks were provided in the afternoon. Service was good."

"The private outdoor onsen was great . But the rooms were kind of old and some of the closets were stuffed with irrelevant things that look dirty. Some of the staff were not attentive or not capable."

"Clean and spacious room. The beds on the floor were not very comfortable, especially the pillows. Staff was very helpful in making arrangements when possible although they did not seem to know much about the Five Lakes area. Overall if you are interested in Hakone/Gora this is a great property. "

"ホテルの規模が大き過ぎず小さ過ぎずちょうどよく ホテル内の移動も少なく　足の悪い母を連れて行ったのでたすかりました　またスタッフの対応も素晴らしく77歳のお祝いで使わせていただきましたが、母も大喜びでした　大変お世話になりました"

"It was very luxurious and clean."

"-Da Ryokan liegt ca. 30 Minuten Abseits von Hakone in den Bergen. Wer diese Erfahrung sucht, ist hier genau richtig. -In der näheren Umgebung gibt es leider nicht viel zu tun oder zu sehen, allerdings gibt es einen Family Mart ca. 30 Meter neben der Einfahrt. -Der Empfang ist wie erwartet sehr freundlich und hochprofessionell -Das Zimmer ist für fans des traditionellen Japan ein Traum. Futons, Tatami-Matten und ein eigenes Privat-Onsen sind auch vorhanden. Das Privat-Onsen haben wir nicht...

"We had an AMAZING experience. The hotel was very luxurious and very peaceful. The service was incredible, the food was artfully prepared and very delicious, and the Onsen and in room amenities were relaxing. I can’t wait to come back!"

"This place was amazing. Very peaceful. The staff was pleasant and helpful, and the food was delicious. The onsens were quite nice, and very clean. Would love to stay here again."

"Our stay at Nanpuso was fantastic. Check-in was seamless, thanks to the professional front desk staff, Clark Ms. Mano, who went above and beyond to assist us. While the dinner was satisfactory, the breakfast was impressive with numerous delicious options. Overall, we had a wonderful time and would definitely return."

"The property is a little run down but clean. The staff was rude when we were trying to check in. My husband and kids were behind me checking in and were told they couldn’t be there and shooed them away and then when my family moved down the hallway to wait me for me they came and asked them to move again. But no recommendation of where we would wait."

"One of the best Ryokan stays anyone can experience."

"スタッフの対応がよかったです。 また、夕食の食事も非常に満足なものでした。"

"Amazing stay! The teenagers loved it and so did dad!"