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"The staff were absolutely lovely, as was the breakfast buffet. Unfortunately the rooms are very dated, and the Club upgrade we paid for didn't feel very luxurious with lots of stains on the furniture, tile chips in the bathroom, a leaking bath, and felt like it hadn't been updated in about 30 years :("

"Property was tired and the air conditioning was poor so the room was too hot to sleep properly"

"The shuttle that is referred to in the listing never came and when I tried to call them, they didn't answer. When I checked in, I was overcharged me, which I noticed and they said they would refund me the difference. I'm home now and there is no refund on my credit card statement, despite me getting a receipt. Now I will have to spend the time to sort this out. The 2 'double beds' were actually a single double bed and an undersized sofa bed. Despite our reservation being for 4 adults, there were...

"The cooked breakfast was cold and cold plates This was the only let down for our stay."

"My sister and I had a 16 hour layover at Heathrow airport so we decided on this hotel. Which was a 8 min bus ride away. Staff was okay nothing too bad but everything else was great. Kind of disappointed that breakfast wasn't included but its all good. Still 5 stars."

"The rooms were not great. The bathroom wasn’t fully clean."

"Great value hotel."

"All the staff I dealt with were very helpful. The restaurant staff were especially good, lead by an excellent manager, Alison, great team."

"I feel bad that I have had to give a mix rating because I feel everything about our stay was going well until I suffered food poisoning. I woke up at 2am in a lot of pain and spent two hours in the bathroom vomiting. Earlier that day I had the king prawns and at dinner I had the flat iron steak. Immediately after my dinner I felt a discomfort but did not think anything of it. When we checked out on 26th May I mentioned this to the receptionist who said there was nothing she could do and I should...

"Hotel was tired, dated and needed a definite facelift! Our room overlooked the back of restaurants and the wind was literally howling through our room! The shower was very lacklustre with no real power. Our room also on the slope! On the plus side the staff were lovely, very accommodating and helpful. They were a credit to the hotel. Would I stay here again? Sadly no."

"Enjoyed our two nite stay, convenient and centralized location, staff was friendly and helpful, no elevator so bellman had to lug our heavy luggage up the stairs, beautiful view of the Thames from the patio !"

"The staff very good thank you front desk Louis he’s very good and very helpful. Thank you for all the staff very good and kindness. The room clean and nice. Will come back to stay in this hotel again in the future."

"Friendly staff very good food"

"Very comfortable room and fantastic food in the restaurant."

"The property was nice but we almost got stuck in the elevator st the Ground level so we had to go back up one flight and walk down"

"Very happy with the value for money"

"Advertised as Family friendly so we booked an expensive 1 night stay. For myself my wife and my 4 year old daughter as it had a swimming pool. We were told when we arrived my daughter could only access the pool if she was 5. This was only hidden in the T&Cs and not flag until we arrived despite giving my daughters DOB. We were going to get a relatively early and restful night but the loud base and music until midnight put pay to that. Our room was facing the open door of the after venue and...

"Clean room, great location"

"Great location. Ideal for visiting the area."