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"The staff are wonderful very helpful always smiling, they deserve to be taken care of, definitely they need a raise or compensation because they made everything agreable at the resort. If something os broken dirty or not satisfactory when you see it again there is always someone taking care of it right away with a smile . Definitely will recommend this place again and I already did 3 couples will be booking this hotel soon"

"Amazing "

"We had an amazing stay at Ava. A beautiful resort with excellent amenities, especially for families and kids. The rooms were so clean and the housekeeping staff did an outstanding job of maintaining them the whole week. We had turn down service in the evening, restocking supplies daily and personalized touches throughout the week. Our Expedia Concierge, Sam, was so amazing. She checked in with me daily, made reservations, changed reservations, helped with anything I needed. The food was very...

"It was a good resort "

"Friendly Staff, Good food, Amazing hotel "

"Clean room, staff, amenities "

"Xcaret Arte exceeded every expectation. The food and drinks were consistently excellent—high quality, well-prepared, and abundant throughout the stay. What truly sets this resort apart, though, is the staff. The hotel team, the transportation crew, and every single staff member at the affiliated Xcaret parks were exceptional: professional, friendly, attentive, and genuinely proud of what they do. Transportation was seamless and well-organized, making it incredibly easy to enjoy the parks without...

"The rooms and common areas were always clean, service was amazing and food and drinks were great!"

"Good"

"Everything is top notch service."

"Todo"

"i traveled for the very first time and all i got to say is that we are definitely planning on going back all the staff makes you feel like home no bad comments "

"Amazing hotel with great service, food and entertainment "

"Amazing"

"would recommend "

"10/10 service"

"Great experience lots to do for kids and couples"

"The best option"

"The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :)."

"Very luxurious Amazing service - a must for people who want to relax"