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"View was crap but the riom was great!"

"We stayed in a double room, assuming would still be similar to hotel quality even though A&O took over from Hilton. The check-in process was a nightmare, queues were long and understaffed. The room itself was completely lacking in any facilities: pillows were useless and collapses as soon as you put your head on (so ended up being flat), there were no extra pillows / bedding in cupboard, no phone to call reception to ask for anything, no iron (even though old iron holder from Hilton days), no safe, extremely noisy bathroom fan and all round was pretty cold / lacking in insulation in the bathroom. Would not stay again."

"Excellent breakfast with wide selection, staff courteous and helpful. Loved location near. River and tower"

"Great location close to tower hill underground station. Short walk to the Tower Hill London bridge."

"Told me I could check in early then made me wait 3 hours. Rooms had no towels or toiletries when I arrived. There was also a “mistake” and the lifts were frozen at 11pm at night. Had to walk 20 flights of stairs or wait (again). Not ideal when it’s late and all I want is to sleep. Also the showers were stone cold for a day or 2. Rooms were clean. Staff were nice. But probably wouldn’t book again. "

"Excellent value for money in the area. I stay here every visit ."

"I really enjoyed my stay here and would not hesitate to recommend to anyone in the future. Close to everything , night life , restaurants, public transportation, everything is close by. Hotel had lots of amenities and communicated with me effectively when I had any questions. "

"The bar staff and restaurant was fantastic, William, Daisy and not to forget Cara…. I will be back and thank you all for the great experience."

"Hotel well located and staff very accommodating"