Find Family Hotels in Zona Hotelera

"Our room was beautiful, clean and comfortable! The food was really good, lots of options in the buffet, my favorite place for lunch or a snack was the Cevicheria. We tried the new Brazilian place (that replaced the Thai place) and it was great! Unfortunately the Argentinian steak house and the nice Mexican place were closed for remodeling but we were there during the off season so that's the best time to remodel. I appreciate that they are continuing to make improvements to the property so while it was a slight inconvenience, they will be great when they're done. The spa was also closed for remodeling but we were still able to book very enjoyable beach front massages! Every single staff member was outstanding! Super friendly and very helpful, they really go above and beyond to make sure you have a wonderful time! Oswaldo by the pool never let our drinks get empty and Claudio in the buffet had my mimosa on the table as soon as he saw me coming! Wendy and the rest of the entertainment staff were so much fun and we participated in a few activities with them including a guacamole class and a very enthusiastic game of "Name That Tune" in the pool! The staff in the bar were also great, very helpful and friendly as was the front desk & concierge. Literally every single employee you pass greets you with a cheerful "Hola!" I have stayed here once before and brought a different friend this time and she loved it! We can't wait to return!! "

"Loved it coming back soon"

"Resort was very clean. Staff were great, food options were good. Location and beach are excellent. This was our second time at this resort and will definitely be back "

"Rooms were clean.all the staff was cheerful and worked hard to see we had a great time. Food was great. We would recommend the resort "

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"Overall, an amazing experience traveling with our 6-month-old infant. The staff were super friendly and kind. -Allowed us to have early check-in and enjoy the lunch buffet. -Made special arrangements in our room for celebrations, including cake and balloons. -Staff offered balloons to our infant, which made him smile. -Restaurants were amazing, especially the international buffet and Moongate, with amazing chefs and performers (Antonio). -Room service did a brilliant job, and the room always smelled pleasant. -Amazing and exclusive views from the Preferred Club Lounge (ocean view). Areas for improvement (because I want them to do better and better): -A baby nursing room, especially for guests who arrive early before check-in when the room is not yet available. -A larger crib with adjustable height. -Sales/Marketing reps should not be pushy when trying to sell activities or spa services. -Why are standard beachside cabanas an additional cost? They should be included as part of the all-inclusive package. -The Kids Club did not have a baby-friendly entrance (no ramp or automatic door), which made it difficult with a stroller. -The water temperature, especially in the kids’ zone, should be temperature-controlled so it’s not too cold. -There should be halal meat options or a designated restaurant offering halal choices. "

"excellent"

"The restaurant"

"I had an amazing time! Great Amenities and very friendly staff."