Find all hotels by El Cid in Xcaret

"Clean, friendly staff"

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"They need to offer dinner buffet! "

"This resort is incredibly beautiful with amazing staff that were kind and friendly. The only reason I did not rate this 5 stars is because both the breakfast and lunch options were redundant. The food items were all the same every single day without any variety."

"Resort is very nice but not luxurious. Excellent location that makes exploring the area easy. Excellent value for the price."

"Pool’s were great…Spa was also great All in all it was a great experience"

"Great staff"

"Yes"

"So much to do for the kids. The water park was a hit as well as the daily and nightly entertainment. "