Find Hotel with a Concierge in Avenida Kukulkan

"The hotel staff were very helpful, the property was and rooms were very clean and the food was plentiful and excellent. The only downside was the beach, it was small and lots of boat traffic. Would definitely recommend this resort for families and large groups."

"The worst place to go to ... very bad customer service "

"N"

"The employees are the best, they get to know you by name and make you feel special! Ismael the bartender was very friendly and knew our drinks as soon as we made it to the lobby. Very clean hotel and beautiful view. It is my second stay and will def go back. "

"The resort was great!! The shower in our room could have been upgraded as it was really rusty and the water wasn't hot at all. The staff also didnt restock our beverages daily or sweep the floors but they did make the bed and changed the towels. The restaurants were amazing and the staff were really friendly and helpful!!"

"It is an all-inclusive property. But anything not included is much more expensive than in US. I had a food poison after eating the sushi in the buffet. When I called the front desk for help I was told the on site doctor would charge 150 dollars per visit and 30 more if you want the doctor come to see you in your room. All the food and drinks I took was inside the property and I have to pay myself for their negligence on the food safety. On the hand this property is kids friendly. They have separate play area for kids in the lobby and buffet restaurant. The kids club also have daily activities prepared for little ones."

"I stayed for five days with my husband. The hotel has a wonderful view of its beautiful beach and access to all places is very easy. This is the third time I've stayed at this hotel and I would do it again because it's nice hotel"

"This is the third time for us staying at this hotel. It’s always an excellent time. Staff is very helpful and accommodating. Food is excellent. pools are nice.. Best beach view in Cancun ."

"Everything was absolutely amazing "