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"Staff were lovely throughout the stay. They helped us with room location as I anxiously called in advance. It was our first hotel miles away from home. The staff in the bar area helped with warming milk for my young child. The breakfast staff were all amazing, helpful and very kind to us. The room was “standard” but HUGE for us. We had everything we needed and more!! Would highly recommend staying with this hotel and brand again. Above and beyond expectations!! "

"Great room, good food, very friendly and helpful staff. Wonderful value overall. "

"Lovely place, rooms and lobby were both lovely. Great atmosphere. Good location, about 20 mins walk to the city centre. "

"Bad wine stain on carpet and some on the bathroom door. I reported it to the receptionist they didn’t know about it."

"The reception manager was incredible, really helpful even though my check in was very late. Kind snd courteous after a long night of me working "

"Clean room, great breakfast, close proximity to Heathrow airport. "

"Some rooms have a bath-tub and some have a shower cubicle. Some have air-heating via a vent near the ceiling and some have an electric radiator which you can set to the temperature you want. You could ask for what you prefer at reception when you check in. I always ask for an upstairs room because ground floor rooms can be noisy if you have people on the floor above stomping around late at night. I've never had the breakfast and, since I only needed the room, I didn't pay extra for that. You can make tea and coffee in the room of course."

"24 hour service "

"Great stay, "