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"Ok."

"Great location, friendly staff, great food."

"We were delayed and got in very late. Breakfast that morning, the attendant was very accommodating and even brought food out for us after closing time out of compassion for our kids. Room was clean and everything expected. Kids loved the bunk beds. "

"Arrived to see posters indicating that a boiler was being replaced between 10pm and 4am - there was no mention of this prior to or after booking. Fire alarm went off at 1.45am, spoke to reception who said it was a false alarm. The fire alarm light kept flashing after this. I went to reception at 2.15am who told me the light wasn't flashing as they'd reset the alarm (they didn't ask to check). Went back to my room and at about 2.30am reception called to ask me if the light was still flashing (the...

"Parking was easy, petrol station opposite was very convenient. Very convenient location for easy rental return and close to the airport. "

"Normal level of service provided "

"Clean today just dated in places "

"What a lovely clean lodge, and my grandson was kept occupied with the man play areas and Lego stations. The staff were very friendly and helpful. We will be returning 💖"

"All facilities were excellent, staff excellent and the buffet breakfast was the best I’ve had and I’ve had a few, highly recommend!"

"The location couldn't be better, right opposite the castle. The building is old and interesting, but the plumbing is very loud!"

"The bed was far too hard"

"Checked in hotel as a recommendation from friends who had stayed there before. We stayed 1 night. The next morning we needed to shower and leave early and had no hot water in the shower. We had hot water in the sink basin but nothing in the shower. When we told the reception as we were checking out, he said you should have dialed 0 but the time taken to correct it wouldn’t have been possible due to having showered already and we were checking out. Hotel was going through a major renovation also...

"Terrible customer service, property is nice, upper management customer service is poor "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"An excellent country house hotel and spa with great food, friendly and professional service and lovely grounds."

"Helpful staff"

"First time I've stayed since it was taken over and revamped, personally, I preferred the older-style rooms. The location by the Thames is still a huge bonus. There is only one lift, which is quite small, a problem for disabled guests."

"Breakfast fresh but no eggs or french toast. Car parking awful. I was told I should have prebooked but never told of this. Had to park dangerously to find where car park entrance was. Not very pleasant."

"The property itself has no issues. Great convenient location and very clean. The room was well laid out. "

"A historic hotel set within the most stunning of surroundings. Friendly staff made our stay very enjoyable, dining in the main restaurant was somewhat disappointing however."